Senior Pharmacy Technician

Walgreens•Greenfield, WI

18d

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Operates pharmacy systems to obtain patient and drug information and process prescriptions. Assists and coaches pharmacy technicians and cashiers in using pharmacy systems and registers, and models a distinctive, delightful customer experience. The role supports prescription processing, pharmacy workflow, cash handling, customer service, claims processing, inventory management, and Pharmacy Department upkeep. It may also support clinical services and outreach to local healthcare providers and community organizations. The Senior Pharmacy Technician maintains required certification and registration, completes training and continuing education, and keeps current with developments in healthcare and pharmacy. Compensation depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role will remain open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded locations or roles.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model and share customer-service practices with team members and develop relationships with valuable customers.
Assist the pharmacist in the practice of pharmacy under supervision and in accordance with state, federal, and company policies.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Enter patient and drug information, fill prescriptions, retrieve and count medications, verify medication accuracy, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow, and immediately report prescription errors to the pharmacist on duty.
Register sales, collect and handle cash, and assist customers with locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for Rx drug shipment overages, shortages, order errors, or damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer-service, and inventory performance data, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with local medical providers and community groups through detailing and outreach.
Maintain the Pharmacy Department’s supplies, cleanliness, and orderly appearance.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments as directed.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.