Senior Pharmacy Technician

Walgreens•Baton Rouge, LA

About The Position

Under the direct supervision of a pharmacist and in accordance with state and federal regulations and Company policies, the Senior Pharmacy Technician assists with pharmacy practice and department operations. The role operates pharmacy systems to obtain patient and medication information and process prescriptions, while helping coach pharmacy technicians and cashiers in the use of pharmacy systems, processes, tools, and registers. It also models and delivers a distinctive customer experience. The technician supports prescription processing, workflow, cash handling, third-party claims, inventory management, clinical services, pharmacy performance, and relationships with the local medical community. The role maintains the Pharmacy Department’s supplies, cleanliness, and organization, follows company policies and quality and dispensing requirements, and completes training and continuing education.

Requirements

PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy, Health System Pharmacy, or collective bargaining agreement locations.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, answer questions, resolve issues, and model customer-service practices for team members.
Build relationships with valuable customers and provide assistance locating over-the-counter products.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions, including retrieving, counting, pouring, and checking medications for accuracy and possible interactions.
Assist pharmacists with pharmacy practice and scheduling and maintaining workflow under pharmacist supervision.
Immediately report prescription errors and follow company policies and procedures related to errors and the Quality Improvement Program.
Follow Good Faith Dispensing requirements and the Walgreen Co. Pharmacy Code of Conduct.
Register sales on an assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer-service, and inventory performance data and Rx KPIs.
Assist pharmacists with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and conduct outreach to healthcare groups and care facilities to support growth opportunities.
Ensure the Pharmacy Department has adequate supplies and is clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Maintain required PTCB certification and/or state certification or registration, attend training, complete requested PPLs, earn continuing education credits, and keep pharmacy and healthcare knowledge current.
Comply with company policies, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.