Senior Pharmacy Technician
About The Position
In accordance with state and federal regulations and under the direct supervision of a pharmacist, the Senior Pharmacy Technician assists in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, and assists and coaches pharmacy technicians and cashiers in the use of pharmacy systems and registers. The position models and delivers a distinctive, positive customer experience. The Senior Pharmacy Technician supports prescription processing and dispensing, pharmacy workflow, customer service, claims processing, inventory management, and pharmacy operations. The role may also assist with clinical services and community-provider outreach. It maintains required certification or registration, completes assigned training and continuing education, and keeps current with developments in healthcare and pharmacy.
Requirements
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded settings or where the role is covered by a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Assist the pharmacist, under supervision, in the practice of pharmacy in compliance with state, federal, and company requirements.
- Operate pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
- Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow company error-handling and Quality Improvement Program policies.
- Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required.
- Assist customers with locating over-the-counter products and resolve customer issues and questions.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
- File claims for pharmaceutical overages, shortages, order errors, and damaged goods, following asset-protection procedures.
- Assist pharmacy leadership with analyzing and improving financial, customer service, and inventory performance, including reviewing pharmacy KPIs.
- May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating services with pharmacy staff, healthcare clinics, and external providers.
- Assist in maintaining relationships with local medical providers and community organizations through provider outreach and detailing.
- Help keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
- Coach pharmacy technicians and cashiers on the correct use of processes and tools to improve efficiency.
- Model customer-service best practices, build relationships with valuable customers, and maintain respectful relationships with coworkers.
- Comply with company policies and procedures and complete special assignments and other tasks as assigned.
- Maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
- Attend requested training, complete PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.
Benefits
- Benefits are referenced through the company benefits website; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
