Senior Pharmacy Technician

Walgreens•San Antonio, TX

About The Position

Assists the pharmacist, under direct supervision and in accordance with state and federal regulations and Company policies, with pharmacy practice and other Pharmacy Department duties. Operates pharmacy systems to obtain patient and drug information and process prescriptions. Coaches pharmacy technicians and cashiers on pharmacy systems, registers, processes, and tools, and models a distinctive and helpful customer experience. The role includes prescription processing and dispensing support; customer service; cash handling and sales registration; workflow, inventory, and claims support; and assistance with pharmacy performance, clinical services, and relationships with the local medical community. The technician also helps maintain a clean, orderly, adequately stocked Pharmacy Department and completes assigned training and continuing education. The position requires PTCB certification and one year of pharmacy technician work experience in a retail or hospital setting. Flexible scheduling, including evening and weekend hours, is required.

Requirements

PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Assist the pharmacist under supervision with pharmacy practice and other Pharmacy Department duties in accordance with applicable regulations and Company policies.
Operate pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs; verify medication and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow, and immediately report prescription errors while following Company error and Quality Improvement Program policies.
Follow the Company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers and patients, resolve issues, answer questions, and help locate over-the-counter products when possible.
Model and share customer service best practices and develop relationships with valuable customers.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Lead Pharmacy Department inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in analyzing pharmacy financial, customer service, and inventory performance data, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare providers and community organizations.
Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in correct use of processes and tools to improve efficiency.
Comply with Company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.