Senior Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Senior Pharmacy Technician assists the pharmacist under direct supervision with the practice of pharmacy and other Pharmacy Department duties, following Company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, while coaching pharmacy technicians and cashiers in the use of pharmacy systems and registers. It also models and delivers a distinctive customer experience. The technician supports pharmacy operations by entering patient and drug information, filling prescriptions, reporting errors, handling sales and certain telephone calls, processing third-party claims, managing inventory, and helping maintain the department. The role may also support clinical services and outreach to the local medical community. It includes maintaining PTCB certification and completing training and continuing education.
Requirements
- PTCB certification, except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy settings or where the role is covered by a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic-level PC skills, such as using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer service best practices.
- Build strong relationships with valuable customers.
- Assist the pharmacist under supervision in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information accurately, fill prescriptions, verify medicines, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow error-related policies and the Quality Improvement Program.
- Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription-drug goods.
- Support pharmacy management in analyzing and improving financial, customer service, and inventory performance, including reviewing prescription KPIs with the Store Manager and Healthcare Supervisor.
- May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with Walgreens healthcare clinics and external providers.
- Support relationships with local medical providers through detailing and outreach to healthcare groups, retirement homes, nursing homes, and other forums.
- Help maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
- Coach pharmacy technicians and cashiers in correct processes and tool use to improve pharmacy efficiency.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other assigned tasks.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend training, complete requested PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
Benefits
- Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the job description.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
