Senior Pharmacy Technician

Walgreens•Atlanta, GA

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision with the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. Operates pharmacy systems to obtain patient and drug information and process prescriptions. Assists and coaches pharmacy technicians and cashiers in using pharmacy systems and registers, while modeling and delivering a distinctive customer experience. The role supports prescription processing, customer service, pharmacy workflow, inventory management, clerical tasks, asset protection, and pharmacy performance improvement. It may also assist with clinical services and outreach to the local medical community. The Senior Pharmacy Technician helps maintain a clean, orderly, and adequately stocked Pharmacy Department and completes training, continuing education, and other assignments as directed.

Requirements

PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Assist the pharmacist under supervision in the practice of pharmacy and comply with state, federal, and company policies.
Use pharmacy systems to enter and verify patient and drug information, fill prescriptions, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company procedures and the Quality Improvement Program.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset protection practices and file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
Support the Pharmacy Manager and Staff Pharmacist in reviewing and improving pharmacy financial, customer service, and inventory performance data, including Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and conduct provider outreach to health groups, retirement homes, nursing homes, and other forums.
Ensure the Pharmacy Department is adequately stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Engage customers and patients, resolve issues, answer questions, and model customer-service best practices.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend requested training, complete PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.
Complete special assignments and other tasks as assigned.