Senior Pharmacy Technician
About The Position
In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. Operates pharmacy systems to obtain patient and drug information and process prescriptions, and assists and coaches pharmacy technicians and cashiers in using pharmacy systems and registers. Models and delivers a distinctive, delightful customer experience. The position supports pharmacy operations, prescription processing, inventory management, clinical services, customer service, and department upkeep. It also helps improve pharmacy financial, customer service, and inventory performance; supports relationships with local medical providers and community organizations; and maintains required certification, training, and knowledge of developments in healthcare and pharmacy.
Requirements
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Engage customers and patients, offer assistance, resolve issues, and answer questions to ensure a positive customer experience.
- Model and share customer service best practices, including Walgreens service traits, with team members.
- Develop strong relationships with valuable customers.
- Assist the pharmacist under supervision and in accordance with state, federal, and company policies; comply with the Walgreens Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Use pharmacy systems to enter patient and drug information accurately, fill prescriptions, verify medications, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- Assist the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy performance data and improving financial, customer service, and inventory results, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
- May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical professionals and community organizations through provider outreach and detailing.
- Maintain the Pharmacy Department’s supplies and ensure it is clean, neat, orderly, and presentable.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other assigned tasks.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend requested training, complete PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
