Senior Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Senior Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and in other Pharmacy Department duties according to Company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, and assists and coaches pharmacy technicians and cashiers in using pharmacy systems and cash registers. The position models and delivers a distinctive, delightful customer experience. The technician supports prescription processing, pharmacy workflow, customer service, cash register operations, inventory management, clinical services, and pharmacy department maintenance. The role also helps improve pharmacy financial, customer service, and inventory performance, and supports relationships with local medical professionals and community organizations. The technician maintains required certification or registration, completes assigned training and continuing education, and keeps current with developments in healthcare and pharmacy.
Requirements
- PTCB certification, except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations or where the role is covered under a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Assist the pharmacist under supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with regulations and Company policies.
- Operate pharmacy systems to obtain patient and drug information, process prescriptions, and ensure information is entered correctly.
- Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow Company error-reporting and Quality Improvement Program procedures.
- Follow the Company's Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required.
- Assist customers in locating over-the-counter products and resolve customer issues and questions.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
- Maintain knowledge of asset protection procedures and file claims for pharmacy shipment overages, shortages, order errors, and damaged goods.
- Assist the Pharmacy Manager and Staff Pharmacist with reviewing pharmacy performance data and seeking improvements to financial, customer service, and inventory performance.
- Review prescription key performance indicators with the Store Manager and Healthcare Supervisor.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical professionals and healthcare providers through detailing and outreach to community groups and care facilities.
- Help keep the Pharmacy Department supplied, clean, neat, and orderly.
- Coach pharmacy technicians and cashiers on the correct use of processes and tools to improve pharmacy efficiency.
- Maintain respectful relationships with coworkers and comply with Company policies and procedures.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
- Attend training, complete assigned PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
