Senior Pharmacy Technician
About The Position
In accordance with state and federal regulations and under a pharmacist’s direct supervision, the Senior Pharmacy Technician assists with the practice of pharmacy and other Pharmacy Department duties in accordance with company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, supports and coaches pharmacy technicians and cashiers, and delivers a distinctive customer experience. The position supports prescription processing and dispensing, pharmacy workflow, inventory management, customer service, and related administrative tasks. It may also support pharmacists in providing clinical services and coordinating with healthcare providers. The technician maintains required certification and develops knowledge and skills through training and continuing education.
Requirements
- PTCB certification, except in Puerto Rico.
- At least one year of experience as a pharmacy technician in a retail or hospital setting.
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy settings or where the role is covered by a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Engage customers and patients, offer help with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members and develop relationships with valuable customers.
- Assist the pharmacist in the practice of pharmacy in accordance with state, federal, and company requirements; comply with the Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow the company’s error and Quality Improvement Program procedures.
- Register sales, handle cash as required, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; file claims for shipment discrepancies or damaged goods involving prescription drugs.
- Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
- May assist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Support relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
- Help maintain the interior and exterior of the Pharmacy Department, including keeping supplies adequate and the area clean, neat, and orderly.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend training, complete assigned PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
