Senior Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Senior Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to Company policies and procedures. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, and assists and coaches pharmacy technicians and cashiers in the use of pharmacy systems and registers. It models and delivers a distinctive customer experience. The position supports pharmacy operations, prescription processing, inventory management, clerical work, customer service, and clinical services as assigned. It helps maintain pharmacy workflow and the department’s condition, supports performance improvement, and develops relationships with the local medical community. The technician maintains required certification and knowledge through training and continuing education.
Requirements
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
- Develop strong relationships with valuable customers.
- Assist the pharmacist in pharmacy practice in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
- Enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions using pharmacy systems.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
- Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales, collect and handle cash, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- Assist the Pharmacy Manager and Staff Pharmacist with analyzing pharmacy financial, customer service, and inventory performance data, including reviewing prescription key performance indicators with the Store Manager and Healthcare Supervisor.
- Assist with clinical services as required, including collecting and properly labeling blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local healthcare providers and conduct outreach to medical and community groups, including retirement homes and nursing homes.
- Maintain the Pharmacy Department’s supplies, cleanliness, order, and appearance.
- Coach pharmacy technicians and cashiers in the proper use of processes and tools to improve efficiency.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other assigned tasks.
- Maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
- Attend training, complete requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.
Benefits
- Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
