Senior Pharmacy Technician

Walgreens•Jackson, MS

About The Position

Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the Senior Pharmacy Technician assists with pharmacy practice and department operations. The role operates pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacists with workflow, and coaches pharmacy technicians and cashiers in using pharmacy systems, processes, and tools. It also models and delivers a distinctive customer experience through assistance, issue resolution, and strong customer relationships. The position supports prescription processing, cash handling, third-party claims, inventory management, asset protection, and pharmacy performance improvement. It may assist with clinical services, including collecting and labeling patient samples, and coordinate with Walgreens healthcare clinics and external providers. The technician helps maintain relationships with the local medical community and ensures the department is stocked, clean, neat, and orderly. The role requires PTCB certification (except in Puerto Rico), one year of pharmacy technician work experience in a retail or hospital setting, English fluency (except in Puerto Rico), and willingness to work a flexible schedule that includes evening and weekend hours. The technician must maintain certification and relevant knowledge through training and continuing education. Compensation depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Assist the pharmacist in pharmacy practice and other Pharmacy Department duties in accordance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Assist customers with locating over-the-counter products and resolve customer questions or issues.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for Rx drug shipment overages, shortages, order errors, or damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in reviewing and improving pharmacy financial, customer-service, and inventory performance data, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with Walgreens healthcare clinics and external providers.
Help develop and maintain relationships with local physicians, nurses, and other healthcare providers through provider outreach and related activities.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on correct processes and tools to improve pharmacy efficiency.
Maintain respectful relationships with coworkers, comply with company policies, and complete special assignments and other assigned tasks.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete requested PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.