Senior People Services Coordinator

The Jackson Laboratory•Farmington, CT

8d•Onsite

About The Position

The Senior People Services Coordinator oversees and executes key human resources functions with minimal supervision. The role works closely with HR leadership, HR business partners, department managers, and employees to support effective HR operations and a positive employee experience. It is based onsite at the Farmington, Connecticut location; one remote day per week may be available once the employee is fully up to speed. The coordinator manages employee and manager inquiries, processes HR transactions, supports onboarding and offboarding, prepares reports, and contributes to HR projects and system improvements. The role also supports employee relations matters and coordinates employee events and engagement activities. The listed salary range is $60,618–$87,896, based on years of related experience and internal equity considerations.

Requirements

High school diploma or GED; a combination of education and experience will be considered.
At least 3 years of experience in the same or a similar role.
Experience working effectively in a fast-paced team environment with high-volume work and tight deadlines.
Proficiency in Microsoft Word and Outlook.
Solid understanding of HR principles, practices, and regulations.
Strong interpersonal, professional, and relationship-building skills, including the ability to work effectively with a diverse workforce.
Excellent communication skills.
Strong attention to detail and organizational skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Self-motivated, proactive, and dedicated, with a track record of taking initiative and following through.
Ability to contribute constructively as an agile team player and offer ideas to improve team success and efficiency.

Nice To Haves

Associate's or bachelor's degree preferred.
Five years of experience in the same or a similar role preferred.
Experience with Excel, PowerPoint, or HR-related software such as Workday preferred.
HR certification.

Responsibilities

Respond to employee and manager HR inquiries by phone, email, and Workday Help Case tracking, resolving questions about policies, procedures, benefits, and other HR topics.
Manage the Workday Help Case system and ensure People Services service-level agreements are met.
Collaborate with HR Centers of Excellence and subject-matter experts to resolve HR issues and discrepancies, including complex Tier 2 requests.
Fulfill requests for onsite or electronic personnel files in accordance with policy.
Process HR onboarding transactions and communicate with candidates and Talent Acquisition partners throughout the recruiting cycle.
Support new hires with community onboarding, including relocation, housing, and integration into JAX communities.
Compile data and generate reports to support People Services reporting and analytics.
Coordinate and conduct virtual and onsite orientation sessions for new hires and non-employees.
Assist with offboarding, including exit interviews, termination checklists, final paychecks, and exit processes.
Support employee mobility initiatives, including transfers and relocation assistance.
Generate standard and ad-hoc HR reports for business needs, compliance, trends, and data analytics.
Identify opportunities for process improvements and system enhancements.
Participate in HR projects and initiatives, including Workday updates and releases, project implementations, policy development, and employee engagement programs.
Serve as Workday Help Administrator by updating case types, managing the knowledge base, and creating continuous learning opportunities for the People Services team.
Assist with employee relations matters, including investigations, and partner with HR business partners on employee relations matters.
Attend quarterly onsite HR Road Shows at each campus to promote initiatives, build awareness, and provide support.
Serve as site lead or coordinator for employee events and activities, including facilitating team members and the site committee.
Promote a supportive and inclusive work environment that helps maintain positive employee relations.