Senior People Services Coordinator

The Jackson Laboratory•Farmington, CT

1d•$60,618 - $87,896•Hybrid

About The Position

The Senior People Services Coordinator plays a pivotal role in overseeing and executing key human resources functions that support the organization's operations, with minimal supervision. This position calls for a high level of professionalism, attention to detail, and expertise in HR processes and systems. You will collaborate closely with HR leadership, HR business partners, department managers, and employees to ensure seamless HR operations and an exceptional employee experience. This role is onsite at our Farmington, CT location with the possibility of one remote day per week may be available once fully up to speed.

Requirements

High School diploma or GED
3+ years (5 years preferred) of experience in a same or similar role.
Experience working effectively in a fast-paced team environment under high-volume, tight-deadline conditions.
Proficiency in MS Word and Outlook.
Solid understanding of HR principles, practices, and regulations.
Strong interpersonal, professional, and relationship-building skills, with the ability to maintain a positive and professional demeanor and work effectively with a diverse workforce.
Excellent communication skills.
Strong attention to detail and organizational skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Self-motivated, proactive, and dedicated, with a track record of taking initiative and following through.
An enthusiastic, agile team player who offers innovative and constructive ideas to improve team success and efficiency.

Nice To Haves

Associate's or Bachelor's degree preferred. (a combination of education and experience will be considered).
Experience with Excel, PowerPoint, or HR-related software such as Workday is preferred.
HR certification.

Responsibilities

Serve as a point of contact for HR inquiries via phone, email, and Workday Help Case tracking.
Respond promptly and professionally to employee and manager questions about HR policies, procedures, benefits, and general HR topics, providing timely and effective resolution.
Manage the Workday Help Case system to ensure SLAs are met for the People Services team.
Collaborate with HR Centers of Excellence (COEs) and SMEs to resolve HR-related issues and discrepancies.
Respond to complex Tier 2 HR requests with timely and accurate answers.
Fulfill requests for personnel files (onsite or electronic) in adherence with policy.
Process HR onboarding transactions.
Provide timely communication to candidates and Talent Acquisition partners throughout the recruiting cycle.
Ensure data integrity and an understanding of relevant laws, regulations, and company policies.
Support new hires in community onboarding, from relocation and housing needs to integration into the various JAX communities.
Assist with People Services reporting and analytics by compiling data and generating reports.
Facilitate onboarding for new hires and non-employees, including coordinating and conducting orientation sessions (virtual and onsite).
Assist with offboarding activities, such as conducting exit interviews, supporting the termination checklist, and coordinating final paychecks and the exit process.
Support employee mobility initiatives, including transfers and relocation assistance.
Generate standard and ad-hoc HR reports to support business needs, compliance requirements, trends, and data analytics.
Identify opportunities for process improvements and system enhancements to optimize HR functionality.
Participate in HR projects and initiatives, such as Workday updates and releases, project implementations, policy development, and employee engagement programs.
Serve as Workday Help Administrator: update case types, manage the knowledge base, and create continuous learning opportunities for the People Services team.
Assist with employee relations matters, including investigations.
Attend quarterly onsite HR Road Shows at each campus to promote initiatives, build awareness, and provide support.
Serve as site lead/coordinator for employee events and activities, including facilitating team members and the site committee.
Promote a supportive and inclusive work environment that helps maintain positive employee relations.
Support employees and partner with HRBPs on Employee Relations matters.