Senior People Specialist - Services

Mastercard•Purchase, NY

10d•$98,000 - $152,000

About The Position

Mastercard is seeking a Senior People Specialist to support execution of critical people priorities across its Services business. The role offers exposure to the People Business Partner craft and supports a rapidly evolving technology business, working in a highly visible environment with senior executives. The specialist works closely with People Business Partners, Centers of Expertise, business leaders, and cross-functional partners to ensure programs, processes, and organizational initiatives are delivered effectively. The position reports directly to the Executive Vice President, People Business Partner for Services. Success requires strong judgment, ownership, proactive communication, and the ability to work with speed, discretion, precision, and collaboration. The role owns day-to-day People Strategy deliverables and cyclical people processes, supports organizational effectiveness and change initiatives, prepares executive-ready materials and analyses, and manages sensitive workstreams. It analyzes workforce and people data to inform decisions, supports position management and headcount planning, drafts communications, coordinates initiatives, and helps ensure HR systems are used effectively. The specialist also provides operating support to the EVP, People Business Partner, and promotes coordination and alignment across the Services PBP team.

Requirements

Ability to manage multiple priorities at speed while maintaining high-quality output.
Strong critical-thinking skills and a data-driven approach to problem solving.
Ability to work in fast-paced, matrixed, and evolving environments.
Excellent written and verbal communication skills, including preparation of materials for senior audiences.
Ability to anticipate needs, raise risks early, and drive clarity and alignment across stakeholders.
Ability to manage projects to deadlines across regional teams.
Strong proficiency with Excel and comfort working with data, including pivot tables, trend analysis, and modeling.
Proactive, resourceful, highly organized, and able to exercise sound judgment.
Ability to balance strategic thinking with hands-on execution.
Discretion, maturity, and credibility when interacting with senior leaders.
Curiosity, eagerness to learn, and motivation to support a growing and dynamic technology organization.
Responsibility for information security, including following security policies, protecting confidentiality and integrity, reporting suspected violations or breaches, and completing mandatory security training.

Nice To Haves

Comfort or experience with AI tools such as Copilot.
Experience with Workday; ability to learn and master new HR tools quickly.

Responsibilities

Own timely execution of day-to-day People Strategy deliverables for the Services business, partnering with PBPs and business stakeholders.
Manage cyclical people processes, including Talent, Compensation, Performance Calibration, and Organizational Health Inputs.
Drive clarity, timelines, coordination, and quality as the operational anchor for the PBP team.
Identify process improvements and enhance operational efficiency through tools, automation, and AI-enabled interventions.
Support organizational effectiveness and change initiatives, including structure design, transitions, and leadership team enablement.
Prepare executive-ready materials, narratives, and analyses for Executive People Business Partners and leaders.
Manage discreet and sensitive workstreams with confidentiality and sound judgment.
Analyze headcount, cost, attrition, hiring, talent, and engagement data and translate findings into actionable insights.
Partner with People Analytics and Finance to prepare data packs, track metrics, and surface trends.
Support position management, organizational modeling, and headcount planning.
Draft communications for leaders, employees, and partners, and coordinate communication workflows for major people initiatives.
Support experience design for major people initiatives and ensure effective, consistent use of HR systems.
Prepare Services rollup materials, synthesize updates across stakeholders and functional areas, and drive actions to closure for the EVP, People Business Partner.
Support coordination, alignment, and transparency across the Services PBP team and partner with peers to deliver workstreams.

Benefits

Insurance, including medical, prescription drug, dental, vision, disability, and life insurance.
Flexible spending account and health savings account.
Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave.
80 hours of Paid Sick and Safe Time.
25 days of vacation time and 5 personal days, prorated based on date of hire.
10 annual paid U.S. observed holidays.
401(k) with a company match.
Deferred compensation for eligible roles.
Fitness reimbursement or on-site fitness facilities.
Eligibility for tuition reimbursement.