Senior People Operations Generalist

Chainlink Labs

6d•$101,000 - $238,000•Remote

About The Position

Chainlink Labs is seeking a Senior People Operations Generalist to support People Relations and Compliance across its global team. This senior individual-contributor role owns complex employee relations matters and investigations, stewards People policies, and executes the People Operations compliance program. The role manages investigations from intake through findings and recommendations, helps strengthen the investigations program, and owns the People Operations contribution to SOC 2 personnel controls and audit readiness. It also supports compliance-related escalations, including conflict-of-interest reports and accommodation requests. The Generalist partners closely with the Director of People Operations, Legal, Security, and other People team members, and serves as an experienced thought partner to other People Generalists. The role is intended for a practitioner and mentor who wants to deepen their impact without moving into people management. Chainlink Labs is building an AI-forward People team; the role uses AI daily and develops agents and workflows to improve investigations, compliance, and case management, while keeping human judgment central to sensitive decisions. Chainlink Labs is remote-first, and employment eligibility depends on residing in an approved hiring jurisdiction. Team members may work outside their primary country of legal residence for up to 90 days per calendar year. Unless otherwise stated for a specific role, working hours must overlap with Eastern Time (ET).

Requirements

At least 8 years of experience in People Operations, Employee Relations, HR, or a related field, with deep hands-on experience managing employee relations matters and workplace investigations.
Experience conducting investigations end to end, including interviews, evidence gathering, documentation, and developing clear findings and recommendations.
Experience with HR policy stewardship and compliance work, including audit support, control evidence, or related program execution.
Experience supporting a globally distributed workforce and navigating complex employee relations matters across multiple jurisdictions and employment arrangements.
Strong judgment and discretion when handling sensitive, confidential, or high-impact matters.
Ability to work across different jurisdictions and worker types, partnering effectively with Legal, Security, and business leaders.
Strong written communication skills, including the ability to produce clear, thorough investigation documentation and practical guidance.
Ability to influence and mentor through expertise and collaboration, without relying on formal people-management authority.
Demonstrated fluency with AI tools, including the ability to assess when their use is appropriate, verify outputs, and follow safeguards for sensitive employee information.

Nice To Haves

Experience supporting employees and consultants across multiple countries and employment arrangements.
Familiarity with SOC 2 personnel controls and evidence requirements.
Experience improving an established investigations or compliance program.
Experience supporting compliance-related matters such as conflict-of-interest reports or accommodation requests.
Experience using HR systems, case-management tools, and documentation platforms to manage sensitive work accurately.
Experience working in a remote or highly distributed organization.

Responsibilities

Manage complex employee relations matters and investigations end to end, including intake, investigation planning, interviews, documentation, findings, and recommendations.
Partner with the Director of People Operations on case strategy, outcome decisions, and executive-level escalations.
Support employees, consultants, and other worker types across the company’s global footprint, applying sound judgment across varied local contexts.
Own the People Operations contribution to SOC 2 personnel controls, including evidence tracking, audit support, and follow-up on remediation items in partnership with Legal, Security, and other stakeholders.
Steward People policies day to day by maintaining documentation, coordinating reviews, and recommending updates in partnership with Legal and Security; bring substantive policy decisions to the Director of People Operations.
Support compliance-related escalations, such as conflict-of-interest reports and accommodation requests, in partnership with the Director, Legal, Security, and other People team members as appropriate.
Improve the investigations program, including its processes, documentation, and guidance.
Serve as a thought partner to other People Generalists, sharing expertise and helping them navigate complex cases and investigations.
Identify practical opportunities to improve consistency, quality, and efficiency across People Relations and Compliance work.
Use AI tools and develop agents and workflows to make investigations, compliance, and case management faster and more consistent while maintaining human judgment and safeguards for sensitive information.