Senior Patient Navigator - El Paso, TX

HALO CENTERS LLC • El Paso, TX

11d • $27 - $32 • Onsite

About The Position

The Senior Patient Navigator floats among four locations in El Paso, Texas, supporting patients while serving as the lead and subject matter expert for the Patient Navigator team. The role includes training and shadowing team members, supporting new site launches, approving timecards, maintaining consistent workflows, and covering locations when staff are out.

The Senior Patient Navigator educates and supports patients undergoing hereditary cancer genetic testing, coordinates appointments and follow-up services, and serves as a primary contact for assigned patients. The position also includes venipuncture and specimen collection, expected to account for approximately 5–10% of the role, with the possibility of increasing based on operational needs. The employee maintains accurate patient records, follows applicable privacy, infection-control, safety, and clinical protocols, and collaborates with physicians, clinical staff, and site leadership.

This role has a consistent weekday schedule with no weekends, nights, or holidays. It requires travel between the four El Paso locations, including short-notice coverage for sick time and PTO.

Requirements

• At least 2 years of recent Medical Assistant experience working as part of a clinical team.
• At least 2 years of experience with insurance verification and authorization processes.
• Previous lead-role experience, including training, guiding, or overseeing team members.
• Nationally certified phlebotomist with demonstrated venipuncture and specimen-collection proficiency, or ability to obtain certification within 60 days of hire.
• Demonstrated competency in blood collection for genetic testing.
• Current BLS certification.
• Strong communication, organization, and patient-service skills.
• Ability to work independently while managing multiple priorities.
• Ability to float among four El Paso locations and provide short-notice coverage for sick time and PTO.
• Valid driver's license and reliable transportation for travel between sites.
• Bilingual English/Spanish communication skills are required.

Nice To Haves

• Registered or Certified Medical Assistant.
• At least 2 years of experience in a patient service center or similar outpatient clinical setting.
• Experience training staff or supporting new site openings.
• Previous experience in a customer-facing healthcare role.
• Experience with EMR/EHR systems and strong data-entry skills.
• Experience with timekeeping or scheduling systems.

Responsibilities

• Lead Patient Navigators across four El Paso locations.
• Review and approve team timecards accurately and on time.
• Serve as the first point of contact for team questions, escalations, and day-to-day operational issues.
• Partner with site leadership to coordinate schedules and coverage.
• Model professionalism, patient service, and accountability.
• Serve as the subject matter expert on Patient Navigator workflows, systems, and procedures.
• Train new and existing team members, including hands-on shadowing at each site.
• Maintain consistent workflows and best practices across all locations.
• Identify training gaps and process issues and share recommendations with leadership.
• Support new site launches through setup, workflow implementation, and staff training.
• Float among El Paso locations and cover for team members' sick time and PTO.
• Educate and support patients undergoing hereditary cancer genetic testing.
• Help patients understand testing, procedures, next steps, and follow-up care.
• Build trust and rapport with patients through clear, compassionate communication.
• Serve as a primary point of contact for assigned patients.
• Register patients and coordinate appointments, follow-up visits, and related services.
• Perform venipuncture and specimen collection, including blood collection for hereditary cancer genetic testing.
• Verify patient identity and properly label specimens at the time of collection.
• Maintain a clean, safe, and welcoming clinical environment and follow applicable infection-control, safety, and clinical protocols.
• Maintain accurate patient documentation and records in accordance with company policies and applicable privacy regulations.
• Collaborate with physicians, clinical staff, and site leadership to support daily operations.
• Manage multiple priorities independently and as part of a multidisciplinary team.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) plan.
• Paid vacation, holidays, and sick time.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Disability insurance.
• Employee discounts.
• Stock options.
• Ongoing training and opportunities for professional growth and advancement.
• Consistent weekday schedule with no weekends, nights, or holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed