Patient Navigator - El Paso, TX

HALO Diagnostics•El Paso, TX

1d•$25 - $30•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing and diagnostic care. The role combines patient education, care coordination, partner-site support, and specimen collection to deliver a seamless, compassionate, high-quality patient experience. The navigator serves as a primary point of contact for patients and partner sites, supporting education, scheduling, specimen collection, and follow-up while working with clinicians and operational teams across partner locations. The position is based in person in El Paso, Texas, and follows a Monday–Friday, 8:00 AM–5:00 PM schedule. The role requires English and Spanish. It is full-time and offers compensation of $25.00–$30.00, along with benefits and stock options.

Requirements

National certification as a phlebotomist and strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
English and Spanish language skills.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to perform venipuncture and specimen handling, including fine motor tasks.
Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
Ability to communicate clearly and effectively with patients, families, and staff, verbally and in writing.
Ability to follow infection-control, safety, and clinical protocols.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Educate patients clearly and compassionately about testing, procedures, and next steps; conduct structured consultations.
Serve as a primary contact for patients and support an informed, supportive patient experience.
Build relationships with partner-site staff, providers, and clinical teams, and support integration into daily clinic workflows.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Coordinate patient cases, scheduling, follow-ups, and workflows; make timely callbacks and maintain consistent communication.
Identify and resolve barriers to testing or completion, including scheduling, insurance, or workflow issues.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure correct patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, infection-control procedures, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and ensure accurate data entry and HIPAA compliance.
Build knowledge of genetic testing workflows, insurance processes, and patient eligibility; support insurance verification and authorization as needed.
Respond to patient questions and concerns with empathy and clarity.
Support solutions that improve patient testing completion and outcomes.