Patient Navigator - El Paso, TX

HALO Diagnostics•El Paso, TX

1d•$25 - $30•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) supports patients undergoing hereditary cancer genetic testing through patient education, care coordination, clinical support, and specimen collection. The role serves as a primary point of contact for patients and partner sites, guiding individuals through education, scheduling, specimen collection, and follow-up while helping provide a compassionate, high-quality patient experience. Working closely with clinicians and operational teams, the Patient Navigator supports clinic workflows across partner locations. The position performs venipuncture, coordinates and handles specimens, maintains accurate EMR/EHR documentation, and supports insurance verification and authorization processes. It requires English and Spanish language skills and is full-time and in-person in El Paso, Texas, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. Compensation is $25.00–$30.00 per hour. The role includes a comprehensive benefits package and stock options.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
English and Spanish language skills.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to perform venipuncture and specimen handling, including fine motor tasks.
Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
Ability to communicate clearly and effectively with patients, families, and staff, verbally and in writing.
Ability to follow infection-control, safety, and clinical protocols.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center setting.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Educate patients about testing, procedures, and next steps, and conduct structured consultations.
Serve as the primary patient contact and provide timely, clear, and compassionate communication.
Build relationships with partner site staff, providers, and clinical teams, and support clinic workflow integration.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Own patient cases, scheduling, follow-ups, and workflow coordination; identify and resolve barriers to testing or completion.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure proper patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, infection-control practices, and compliance requirements.
Maintain accurate documentation and data entry in EMR/EHR systems.
Develop expertise in genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and prior authorization processes as needed.
Respond empathetically to patient concerns and help resolve scheduling, insurance, and workflow issues.
Support solutions that improve patient completion and outcomes.