Patient Navigator - El Paso, TX

HALO Diagnostics•El Paso, TX

1d•$25 - $30•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing and related diagnostic care. The role provides patient education, care coordination, phlebotomy support, and follow-up while serving as a primary point of contact for patients and partner sites. The navigator works with clinicians, partner clinics, and operational teams to support a compassionate patient experience and efficient workflows across partner locations. The position includes patient consultations, scheduling and case coordination, insurance verification and authorization support, specimen collection, documentation in EMR/EHR systems, and compliance with clinical protocols and HIPAA. The navigator is expected to manage multiple priorities, identify and resolve barriers to testing, and adapt to partner clinic needs. The role is full-time, in-person in El Paso, Texas, with a Monday–Friday, 8:00 AM–5:00 PM schedule. English and Spanish are required. Compensation is listed as $25.00–$30.00.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
English and Spanish language ability.
Valid driver's license and reliable transportation if travel is required.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to perform venipuncture and specimen handling, including fine motor tasks.
Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
Ability to communicate clearly and effectively with patients, families, and staff verbally and in writing.
Ability to follow infection-control, safety, and clinical protocols.
Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Provide clear, compassionate education about testing, procedures, and next steps.
Serve as the primary patient contact and conduct structured consultations.
Build relationships with partner-site staff, providers, and clinical teams, and support integration into clinic workflows.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Coordinate patient cases, scheduling, follow-ups, and workflows; provide timely callbacks and communication.
Identify and help resolve barriers to patient testing or completion, including scheduling, insurance, and workflow issues.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure correct patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, infection-control practices, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance and accurate data entry.
Support insurance verification and authorization processes as needed.
Build knowledge of genetic testing workflows, insurance processes, and patient eligibility, and answer patient questions about testing and next steps.
Create a welcoming, professional, and supportive environment and respond empathetically to patient concerns.
Support solutions that improve patient completion and outcomes.