Patient Navigator - Osborne - El Paso, TX
About The Position
The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing and diagnostic care. The role combines patient education, care coordination, clinical support, partner-site collaboration, and specimen collection to provide a seamless, compassionate, high-quality patient experience. The navigator is a primary contact for patients and partner sites, supporting education, scheduling, collection, and follow-up while coordinating with clinical and operational teams across partner locations. The position is based in person in El Paso, Texas, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. It is full-time and pays $25.00–$30.00. English and Spanish are required. The role offers a comprehensive benefits package and stock options.
Requirements
- Nationally certified phlebotomist with strong venipuncture skills.
- At least 2 years of clinical experience in a front-office or back-office setting.
- At least 2 years of experience with insurance verification and prior authorizations.
- Current BLS certification.
- Experience with diagnostic or genetic specimen collection.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Valid driver's license and reliable transportation if travel is required.
- English and Spanish language skills.
Nice To Haves
- CMA or RMA certification.
- At least 2 years of experience in an outpatient clinic or patient service center.
- Experience in genetics, oncology, women's health, or specialty diagnostics.
- Experience with EMR/EHR systems and strong documentation skills.
- Prior high-touch, patient-facing healthcare experience.
- Healthcare students or candidates pursuing clinical careers are encouraged to apply.
Responsibilities
- Guide patients through the hereditary cancer genetic testing process and explain testing, procedures, and next steps.
- Serve as the primary patient contact and conduct structured consultations to provide clear, consistent information.
- Build relationships with partner-site staff, providers, and clinical teams, and support integration with partner clinic workflows.
- Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
- Manage patient cases, scheduling, follow-ups, and workflow coordination.
- Identify and resolve barriers to testing or completion, and provide timely callbacks and consistent communication.
- Perform venipuncture and collect blood specimens for genetic testing.
- Ensure correct patient identification, specimen labeling, handling, and transport.
- Follow clinical protocols, safety standards, infection-control practices, and compliance requirements.
- Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance and accurate data entry.
- Develop expertise in genetic testing workflows, insurance processes, and patient eligibility.
- Support insurance verification and authorization processes as needed.
- Answer patient questions and respond to concerns with empathy and clarity.
- Help resolve scheduling, insurance, and workflow issues and support solutions that improve patient completion and outcomes.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) plan.
- Paid vacation, holidays, and sick time.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- Disability insurance.
- Employee discounts.
- Stock options.
- Ongoing training and opportunities for professional growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
