Senior Patient Navigator - El Paso, TX
About The Position
The Senior Patient Navigator floats across four El Paso, Texas locations, supporting patients while serving as the team lead and subject matter expert for the Patient Navigator team. The role includes training and shadowing team members, supporting new site launches, approving timecards, coordinating schedules and coverage, and maintaining consistent workflows across locations. The Senior Patient Navigator may cover other sites for sick time and PTO, including with short notice. The role supports patients undergoing hereditary cancer genetic testing by explaining testing and procedures, coordinating appointments and follow-up care, and serving as a primary contact for assigned patients. It also involves venipuncture and specimen collection, verifying patient identity and labeling specimens, and maintaining a clean and safe clinical environment. Phlebotomy is expected to account for approximately 5–10% of the role, with the potential to increase based on operational needs. The position requires collaboration with physicians, clinical staff, and site leadership; accurate patient documentation; and adherence to company policies, privacy requirements, infection-control measures, safety practices, and clinical protocols. The role offers a consistent weekday schedule with no weekends, nights, or holidays. The stated pay range is $27.00–$32.00 per hour, based on experience.
Requirements
- At least 2 years of recent Medical Assistant experience working as part of a clinical team.
- At least 2 years of experience with insurance verification and authorization processes.
- Previous experience in a lead role, including training, guiding, or overseeing team members.
- Nationally certified phlebotomist with demonstrated venipuncture and specimen-collection proficiency, or ability to obtain certification within 60 days of hire.
- Demonstrated competency in blood collection for genetic testing.
- Current BLS certification.
- Strong communication, organization, and patient-service skills.
- Ability to work independently while managing multiple priorities.
- Ability to float among four El Paso locations and cover sick time and PTO with short notice.
- Valid driver's license and reliable transportation for travel between sites.
Nice To Haves
- Registered or Certified Medical Assistant.
- At least 2 years of experience in a patient service center or similar outpatient clinical setting.
- Experience training staff or supporting new site openings.
- Previous experience in a customer-facing healthcare role.
- Experience with EMR/EHR systems and strong data-entry skills.
- Experience with timekeeping or scheduling systems.
- Bilingual English/Spanish communication skills.
Responsibilities
- Lead Patient Navigators across four El Paso locations and serve as the first point of contact for team questions, escalations, and operational issues.
- Review and approve team timecards accurately and on time.
- Partner with site leadership to coordinate schedules and coverage.
- Model professionalism, patient service, and accountability.
- Serve as the subject matter expert on Patient Navigator workflows, systems, and procedures.
- Train and shadow new and existing team members at each site.
- Maintain consistent workflows and best practices across locations, identify training gaps and process issues, and share recommendations with leadership.
- Support new site launches through setup, workflow implementation, and staff training.
- Float between El Paso locations and provide coverage for sick time and PTO as needed.
- Educate and support patients undergoing hereditary cancer genetic testing, including explaining testing, procedures, next steps, and follow-up care.
- Build rapport with patients, serve as a primary contact for assigned patients, register patients, and coordinate appointments, follow-up visits, and related services.
- Perform venipuncture and specimen collection, verify patient identity, and properly label specimens.
- Maintain a clean, safe, and welcoming clinical environment and follow infection-control, safety, and clinical protocols.
- Maintain accurate patient documentation and records in accordance with company policies and applicable privacy regulations.
- Collaborate with physicians, clinical staff, and site leadership to support efficient daily operations.
- Manage multiple priorities independently and as part of a multidisciplinary team.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) plan.
- Paid vacation, holidays, and sick time.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- Disability insurance.
- Employee discounts.
- Stock options.
- Ongoing training and opportunities for professional growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
