Senior Patient Access Rep | Edith Sanford Cancer Center | 40hrs/week

Sanford Health•Sioux Falls, SD

About The Position

The Senior Patient Access Representative at the Edith Sanford Breast Center, located in the Edith Sanford Cancer Center on the Sanford campus, helps patients gain access to care in a fast-paced clinic that includes the Breast Specialty Clinic. The role schedules patients by phone and handles incoming and outgoing calls for the Breast Center. The representative serves as a liaison between patients, families, physicians, and medical support staff. Specific duties vary by location and may include coordinating medical services and resources, managing provider schedules, resolving scheduling conflicts, obtaining prior authorizations, performing registration or front-desk duties, training and mentoring employees, and serving as an electronic medical record super user. The position is scheduled for 40 hours per week, Monday through Friday, with hours ranging from 7:30 a.m. to 5:00 p.m., on 8-hour day shifts.

Requirements

Proficiency in computer skills and use of a multi-line telephone.
Knowledge of medical terminology.
Customer service skills.
Ability to work independently and as part of a team.
Ability to maintain confidentiality of sensitive information.

Nice To Haves

High school diploma or equivalent preferred; post-secondary education is helpful.
Previous medical office experience preferred.
Prior electronic medical records (EMR) experience preferred.
Six months of customer service experience desired.

Responsibilities

Schedule patients by phone and handle incoming and outgoing calls for the Breast Center.
Collaborate with a multidisciplinary team to ensure medical services are appropriately scheduled.
Review procedure and surgery orders and schedule the necessary resources to perform them.
Manage resources and resolve scheduling conflicts.
Serve as a liaison between providers and supporting providers.
Manage provider schedules.
May work with patients and providers to demonstrate medical necessity to insurance companies and obtain prior authorization.
May perform registration duties and work at the front desk.
May train and mentor new employees.
May serve as an electronic medical record (EMR) super user.
Maintain professionalism and promote mutual respect and cooperation.
Maintain confidentiality of sensitive information.
Use problem-solving and critical-thinking skills to resolve issues and seek leadership guidance when appropriate.