Patient Access Representative | Northern Sky Clinic | 40hrs/week

Sanford Health•Bismarck, ND

18h•$16 - $23•Onsite

About The Position

The Patient Access Representative provides extraordinary customer service and helps create a welcoming and safe patient experience, both by phone and in the clinic. The role serves as a first point of contact at Northern Sky Clinic, a busy clinic with several providers, including the Allergy Clinic. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with no scheduled weekend or recognized-holiday shifts.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
A high school diploma or equivalent is preferred.
Basic Life Support (BLS) may be required for certain locations or settings.

Nice To Haves

Post-secondary education.
Medical terminology knowledge.
Six months of customer service experience.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain signatures on necessary paperwork.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through the registration work queue, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments.
Make appointment reminder calls.
Assist with hospital admissions.
Perform office duties such as making copies and sending faxes.