Senior Patient Access Rep | Edith Sanford Cancer Center | 40hrs/week
About The Position
The Senior Patient Access Representative at the Edith Sanford Breast Center serves as a liaison between patients, families, physicians, and medical support staff. The position helps patients gain access to care by scheduling appointments and handling incoming and outgoing calls for the Breast Center. The clinic is fast-paced and includes the Breast Specialty Clinic. The role collaborates with a multidisciplinary team to ensure medical services are appropriately scheduled. It requires knowledge of the service line to review procedure and surgery orders and schedule the resources needed to perform them. The representative manages resources and scheduling conflicts, supports provider schedules, and may assist with prior authorizations, registration, front-desk duties, training new employees, and serving as an electronic medical record (EMR) super user. The position requires professionalism, confidentiality, problem-solving and critical-thinking skills, and the ability to work independently and as part of a team. Work is Monday through Friday, with hours ranging from 7:30 a.m. to 5:00 p.m.; the listed shift is an 8-hour day shift, with 40 scheduled hours per week.
Requirements
- High school diploma or equivalent preferred; post-secondary education helpful.
- Previous medical office experience preferred.
- Prior electronic medical record (EMR) experience preferred.
- Knowledge of medical terminology.
- Customer service skills are essential.
- Six months of customer service experience desired.
- Proficiency in computer skills and use of a multi-line telephone.
- Ability to work independently and as part of a team.
Nice To Haves
- High school diploma or equivalent.
- Post-secondary education.
- Previous medical office experience.
- Prior electronic medical record (EMR) experience.
- Six months of customer service experience.
Responsibilities
- Schedule patients and handle incoming and outgoing calls for the Breast Center.
- Collaborate with a multidisciplinary team to ensure medical services are appropriately scheduled.
- Review procedure and surgery orders and schedule necessary resources.
- Manage resources and resolve scheduling conflicts.
- Serve as a liaison between providers and supporting providers.
- Manage provider schedules.
- May work with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization.
- May perform registration duties and work at the front desk.
- May train and mentor new employees.
- May serve as an electronic medical record (EMR) super user.
- Maintain professionalism and promote mutual respect and cooperation.
- Maintain confidentiality of sensitive information.
- Use problem-solving and critical-thinking skills to resolve issues and seek leadership guidance when appropriate.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
