Senior Parking Operations Manager

Propark Mobility • San Francisco, CA

1d • $80,000 - $90,000 • Onsite

About The Position

Park your career here, with Propark Mobility! This role is for a Senior Account Manager - Parking Services. The company partners with some of the most prestigious hotels, resorts, and mixed-use luxury properties across the country, delivering experiences that reflect the sophistication of the brands they serve, while remaining warm, intuitive, and genuinely welcoming. Their service philosophy is grounded in Approachable Luxury — a refined approach to hospitality that balances elevated standards with authenticity and ease. Founded in 1984 in Hartford, CT, Propark Mobility has grown to over 750+ locations nationwide and continues to expand rapidly, with a five-year plan to significantly scale its premium hospitality footprint.

Requirements

• Strong operational and financial acumen, with the ability to manage complex, high-volume operations in luxury environments.
• Exceptional, service-driven leadership who sets the tone through presence, professionalism, and example.
• Refined verbal and written communication skills, capable of engaging confidently with discerning guests, hotel leadership, and ownership groups.
• Highly motivated and polished professional who thrives in fast-paced, guest-centric luxury settings.
• Hospitality management experience, preferably within luxury hotels, resorts, or premium parking and mobility operations.
• Self-sufficient, resourceful, and decisive, able to anticipate needs and resolve issues discreetly and effectively.
• Natural ability to connect with people while consistently delivering elevated, memorable guest experiences.
• Minimum of 2 years of progressive management and operational experience in luxury hospitality, parking, or a related premium service industry.
• Advanced computer proficiency, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.

Nice To Haves

• Bachelor’s degree with a concentration in business or hospitality management preferred.
• Ability to maintain a flexible schedule to meet the demands of luxury hotel operations and VIP guest needs.
• Exceptional organizational, problem-solving, and time management skills in dynamic, high-expectation environments.
• Strong interpersonal and client-relations skills, with confidence working alongside hotel executives, ownership groups, and brand representatives.
• Excellent written and verbal communication skills, with a polished, calm, and guest-focused delivery.

Responsibilities

• Lead and mentor on-site managers in delivering luxury-level service recovery, guest engagement, and daily operational excellence.
• Oversee customer service programs to ensure consistent five-star experiences for guests, residents, and VIP clientele.
• Maintain impeccable standards for presentation, uniforms, equipment, and fleet, including shuttle vehicles, signage, and guest-facing assets.
• Develop and manage annual operating budgets, aligning staffing, service levels, and expenses with luxury brand expectations.
• Serve as the primary liaison with hotel leadership and ownership, ensuring strong partnerships and exceptional client satisfaction.
• Proactively identify opportunities to enhance guest experience, service flow, and operational efficiency.
• Model a calm, confident, and approachable leadership presence aligned with high-end hospitality standards.
• Perform additional duties as assigned by company leadership.

Benefits

• Complimentary parking.
• Flexible scheduling.
• Paid holidays.
• Wellness benefits.
• Free and confidential Employee Assistance Program (EAP) available 24/7 for employees and their families, including three free counseling sessions per household member.
• Paid vacation plus an additional day off to celebrate your birthday (Full-Time Employees).
• Comprehensive benefits package including medical, HSA, FSA, dental, vision, commuter benefits, pet insurance, and a 401(k) (Full-Time Employees).
• Seven (7) paid holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a Birthday (Floating Holiday).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior