Parking Operations Manager
About The Position
The Parking Operations Manager (identified in the posting as Account Manager) is responsible for all aspects of a parking operation, including shuttle fleet management, self-parking, valet services, and oversight of the location team. The role develops and trains supervisors and frontline employees, manages client relationships, oversees customer service, and monitors operational and financial performance. The position is on-site in Denver, Colorado, and is full-time. The schedule is flexible and may require working weekends and holidays, as well as responding to operational issues outside normal business hours. The stated salary range is $75,000–$85,000 annually, commensurate with experience, with incentive bonus potential up to 15% of salary.
Requirements
- Management experience in the parking, customer service, and/or hospitality industries.
- Progressive management experience overseeing frontline teams.
- Impeccable conversational and written communication skills.
- Excellent computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.
- Organized, honest, thoughtful, self-sufficient, resourceful, and decisive approach to work.
- Flexible schedule that may require working weekends and holidays.
Nice To Haves
- Previous parking industry experience; a hospitality focus is also an asset.
- Established experience with scheduling and payroll.
- A bachelor’s degree with a concentration in business is helpful but not required.
Responsibilities
- Develop and train supervisors and line-level employees.
- Review and approve work schedules to ensure adequate coverage while minimizing expenses.
- Develop and maintain strong client relations and attend client meetings.
- Assist supervisors in handling customer complaints and day-to-day operational issues.
- Manage and submit employee, operations, and payroll reports.
- Oversee the customer service program to ensure customer satisfaction.
- Develop budgets and monitor financials to meet business goals.
- Review and evaluate audits to ensure integrity of revenue control.
- Ensure compliance with company policies and procedures, as well as those of the client.
- Respond to operational issues when needed, including at times after normal business hours.
- Maintain the highest professional and ethical standards for the organization and its client.
- Oversee parking operation components including shuttle fleet management, self-parking, and valet services.
Benefits
- Career growth opportunities and promotion from within.
- Free parking while working at assigned Propark location(s).
- Incentive bonus potential up to 15% of salary.
- Time off allowances including holidays, vacation, wellness time, and an extra day off for a birthday.
- Supportive, engaging, empowering, and celebratory culture.
- Internal training and learning opportunities through Propark Think.
- Medical, dental, and vision coverage.
- Eight supplemental insurance offerings, including pet insurance.
- Free and confidential employee assistance program for employees and their families, available 24/7.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
