Senior Parking Operations Manager

Propark Mobility • Cleveland, OH

21h • $75,000 - $90,000 • Onsite

About The Position

Propark Mobility is hiring a Senior Parking Operations Manager for an on-site role in Cleveland, Ohio. The position oversees customer service and parking operations at assigned locations, supports managers in resolving customer complaints and day-to-day operational issues, and serves as the primary client contact. It also involves preparing the annual budget and organizing equipment and uniform needs. The role calls for operational and financial acumen, strong team leadership and communication skills, and at least two years of progressive management and operational experience in hospitality, parking, or a related industry. A business-focused bachelor's degree is preferred.

Requirements

• At least 2 years of progressive management and operational experience in hospitality, parking, or a related industry.
• Operational and financial acumen.
• Exceptional team leadership skills.
• Strong conversational, written, and verbal communication skills.
• Excellent organizational, problem-solving, and time-management skills.
• Excellent interpersonal skills, a client focus, and the ability to work with staff at all levels.
• Ability to maintain a flexible schedule to meet operational needs.
• Excellent computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.
• Self-sufficiency, resourcefulness, decisiveness, and willingness to take on new challenges.

Nice To Haves

• Bachelor's degree with a concentration in business is preferred.
• Management experience in the hospitality industry, preferably including parking experience.

Responsibilities

• Assist and train managers in handling customer complaints and day-to-day operational issues.
• Oversee the customer service program at assigned locations to ensure customer and client satisfaction.
• Organize and maintain equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, and jackets.
• Prepare the annual budget, establishing plans for revenue generation, staff allocation, and operating expenses for the fiscal year.
• Act as the primary point of contact with the client and maintain a high level of relationship satisfaction.
• Perform other tasks as developed and assigned by company management.

Benefits

• Competitive salary of $75,000–$90,000, commensurate with experience, plus incentive bonus potential.
• Career growth opportunities and a promotion-from-within approach.
• Free parking while working at assigned Propark locations.
• Time off allowances, including holidays, vacation, wellness time, and an extra day off for the employee's birthday.
• Medical, dental, vision, and eight supplemental insurance options, including pet insurance.
• Free and confidential employee assistance program available to employees and their families 24/7.
• Internal training and learning opportunities through Propark Think.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed