Senior Operations Work Coordinator
About The Position
The Senior Operations Work Coordinator is responsible for maintaining and coordinating daily work plans for one or more functional areas across numerous crews. The role coordinates resources with an emphasis on safety, customer satisfaction, quality improvement, and regulatory compliance. It assigns work to operations resources, equipment, and materials, and completes prerequisites for requested work. The coordinator must understand work details, assets, and processes to establish appropriate crew and resource assignments. The position adjusts schedules in response to resource availability, conflicts, real-time progress, and priority work. It reviews incoming designed work and the live work queue, prepares and checks work packets, coordinates equipment and materials, supports work acceptance and site readiness, and identifies and communicates project changes. The coordinator also manages work rejections and disruptions, communicates schedule updates, and partners with supervisors, crews, stakeholders, and customers to maximize productivity and operational efficiency. Xcel Energy supports a hybrid work model. Many roles are expected to work onsite three days per week (Tuesday–Thursday), but location expectations vary by role, team, and business needs.
Requirements
- High school diploma or GED.
- At least five years of experience in construction, design, maintenance, or operations.
- Demonstrated ability to schedule and manage work activities to meet customer and/or internal stakeholder requirements.
- Established analytical and problem-solving skills.
- Ability to build and maintain effective working relationships, with strong written and verbal communication skills.
- Proficiency with Microsoft Excel or other spreadsheet tools.
- Ability to retrieve and manipulate data from reporting tools.
- Knowledge of and ability to use a wide range of computer software applications, including Microsoft products, work management, mapping, and scheduling tools.
Nice To Haves
- Bachelor's degree in Business Administration, Construction Management, or a related field.
- Scheduling or planning experience in the utility or construction industry.
- Utility experience.
Responsibilities
- Maintain and coordinate daily work plans for one or more functional areas across a large number of crews.
- Assign operations resources, equipment, and materials, and complete prerequisites for requested work.
- Adjust planned schedules daily and assign crews to priority tasks based on resource availability, scheduling conflicts, and real-time progress reports.
- Review approved incoming designed work outside the normal scheduling window, monitor the real-time work queue, and assign new tasks to manage exception work.
- Review work packets before assigning work; coordinate equipment, request materials, complete just-in-time prerequisites, and coordinate work acceptance, site checking, and job readiness.
- Identify necessary project changes and communicate them to appropriate personnel.
- Manage work rejections from crews, triage additional work requests, and adjust schedules to accommodate disruptions and maintain promised start dates.
- Communicate schedule updates to front-line leaders, crews, and other stakeholders to eliminate non-productive field time.
- Work effectively with local supervisors and build partnerships with stakeholder groups and customers to maximize productivity, utilization, and operational efficiency.
Benefits
- Spot On Bonus
- Medical/pharmacy plan
- Dental insurance
- Vision insurance
- Life insurance
- Dependent Care Flexible Spending Account
- Health Care Flexible Spending Account
- Health Savings Account (if enrolled in an eligible health plan)
- Limited-Purpose Flexible Spending Account (if enrolled in an eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability
- Long-term disability
- Employee Assistance Program
- Fitness Center Reimbursement (if enrolled in an eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off
- Holidays
- Volunteer Paid Time Off
- Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
