Senior Operations Work Coordinator - Waite Park
About The Position
The Senior Operations Work Coordinator is responsible for maintaining and coordinating daily work plans for one or more functional areas across many crews. The role focuses on using resources effectively and efficiently, with emphasis on safety, customer satisfaction, quality improvement, and regulatory compliance. It provides work assignments to operations resources, assigns equipment, requests materials, and completes other prerequisites to enable requested work. The coordinator must understand the work details of the assigned area and have thorough working knowledge of its assets and processes to establish optimum crew and resource assignments. The position adjusts schedules based on resource availability, scheduling conflicts, and real-time progress reports; reviews incoming designed work and manages exception work; and prepares work packets, equipment, materials, and job-readiness requirements. It also manages crew work rejections and additional work requests, communicates schedule changes to field leaders and other stakeholders, and partners with supervisors, customers, and stakeholder groups to support productivity and operational efficiency. Xcel Energy supports a hybrid work model, with many roles expected onsite three days per week, Tuesday through Thursday. Work location expectations vary by role, team, and business needs.
Requirements
- High school diploma or GED.
- At least five years of experience in construction, design, maintenance, or operations; utility experience is preferred.
- Scheduling or planning experience.
- Demonstrated ability to schedule and manage work activities to meet customer or internal stakeholder requirements.
- Established analytical and problem-solving skills.
- Ability to build and maintain effective working relationships, with strong written and verbal communication skills.
- Proficiency with Microsoft Excel or other spreadsheet tools.
- Ability to retrieve and manipulate data from reporting tools.
- Knowledge of and ability to use a wide range of computer software applications, including Microsoft products, work management, mapping, and scheduling tools.
Nice To Haves
- Bachelor's degree in Business Administration, Construction Management, or a related field.
- Scheduling or planning experience in the utility or construction industry.
Responsibilities
- Adjust planned schedules day to day and assign crews to priority tasks based on resource availability, scheduling conflicts, and real-time progress reports from frontline leaders.
- Review approved incoming designed work outside the normal scheduling window, maintain visibility into the real-time work queue, and assign new tasks to manage exception work.
- Review work packets before assigning work; coordinate equipment, complete prerequisites just in time for execution, and request required materials.
- Ensure the work acceptance process is completed properly and coordinate site checking and job readiness.
- Identify necessary project changes and communicate them to appropriate personnel.
- Manage work rejections from crews, triage additional work requests, and adjust schedules to accommodate disruptions while maintaining promised start dates.
- Communicate schedule updates to frontline leaders, crews, and other stakeholders to reduce nonproductive field time.
- Work effectively with local supervisors and build and leverage partnerships with stakeholder groups and customers to maximize productivity, utilization, and operational efficiency.
- Protect company information and systems by adhering to cybersecurity policies, standards, and best practices.
Benefits
- Spot On Bonus
- Medical/pharmacy plan
- Dental insurance
- Vision insurance
- Life insurance
- Dependent care flexible spending account
- Health care flexible spending account
- Health savings account, if enrolled in an eligible health plan
- Limited-purpose flexible spending account, if enrolled in an eligible health plan and HSA
- Transportation reimbursement account
- Short-term disability
- Long-term disability
- Employee Assistance Program
- Fitness center reimbursement, if enrolled in an eligible health plan
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off
- Holidays
- Volunteer paid time off
- Parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
