Senior Operations Work Coordinator

Xcel Energy•Hudson, WI

2d•Hybrid

About The Position

Responsible for maintaining and coordinating daily work plans for one or more functional areas across many crews. The position coordinates resources to support safe, efficient work that meets customer satisfaction, quality improvement, and regulatory compliance goals. Duties include assigning work to operations resources, allocating equipment, requesting materials, and completing prerequisites needed to perform requested work. The role requires understanding the work details, assets, and processes of the assigned area to determine effective crew and resource assignments.

Requirements

High school diploma or GED.
Minimum five years of experience in construction, design, maintenance, or operations.
Demonstrated ability to schedule and manage work activities to meet customer or internal stakeholder requirements.
Established analytical and problem-solving skills.
Ability to build and maintain effective working relationships.
Strong written and verbal communication skills.
Proficiency with Microsoft Excel or other spreadsheet tools.
Ability to retrieve and manipulate data from reporting tools.
Knowledge of and ability to use a range of computer software, including Microsoft products, work management, mapping, and scheduling tools.

Nice To Haves

Bachelor's degree in Business Administration, Construction Management, or a related field.
Scheduling or planning experience in the utility or construction industry.
Utility experience.

Responsibilities

Adjust planned schedules daily and assign crews to priority tasks based on resource availability, scheduling conflicts, and progress reports from front-line leaders.
Review approved incoming designed work outside the normal scheduling window, monitor the real-time work queue, and assign new tasks to manage exceptions.
Review work packets before assigning work.
Coordinate equipment, complete prerequisites just in time for execution, and request necessary materials.
Ensure the work acceptance process is completed and coordinate site checking and job readiness.
Identify necessary project changes and communicate them to appropriate personnel.
Manage crew work rejections, triage additional work requests, and adjust schedules to accommodate disruptions and maintain promised start dates.
Communicate schedule updates to front-line leaders, crews, and other stakeholders to reduce non-productive field time.
Work effectively with local supervisors and build partnerships with stakeholder groups and customers to maximize productivity, utilization, and operational efficiency.