Senior Operations Team Lead

Bank of America • Pennington, AL

22h • $63,000 - $124,300 • Onsite

About The Position

At Bank of America, the Senior Operations Team Lead oversees the Operations team and ensures deadlines are met and tasks are executed and coordinated. The role identifies, analyzes, and resolves complex problems; ensures adherence to operations procedures; provides employee guidance; handles exception requests; and refers more complex problems to a senior manager. The role requires foundational operations knowledge and familiarity with a specific product line.

Within Wealth Management Performance Operations, the team addresses performance inquiries, return outliers, and onboarding items after receiving performance data. It confirms data, researches issues, and works with partners to correct or complete performance information so exact performance reporting results are available on platforms to support advisors and clients.

The role is based at the Pennington, New Jersey location. The position is listed as first shift, with a 40-hour workweek. Bank of America describes an in-office culture and notes that onsite work may be required in accordance with its workplace excellence policy. The stated annualized pay range is $63,000 to $124,300, with offers determined by experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including access to paid time off.

Requirements

• At least 2 years of experience supporting or overseeing the review of complex financial or client data to ensure accuracy, completeness, and compliance with established procedures.
• At least 1 year of experience leading and executing process changes.
• Demonstrated experience working in high-volume, time-sensitive environments and consistently meeting service-level agreements.
• At least 1 year of experience supporting or working with financial markets and investment assets, including equity, fixed income, and alternative investments.
• Experience tracking and monitoring key performance indicators for an operational process.
• At least 6 months of experience training, coaching, or guiding others to meet quality standards and performance expectations.
• Ability to analyze and transform data in Microsoft Excel using pivot tables, lookup functions, and data validation.
• Ability to independently manage multiple priorities while maintaining strict attention to detail and accuracy.
• Foundational operations understanding and familiarity with a specific product line.

Nice To Haves

• Basic understanding of wealth management or retirement products and performance reporting methodologies.
• Experience in financial services, wealth management, and/or operations.
• Experience collaborating with cross-functional partners, including technology, vendors, controls, and advisory teams, to resolve issues and support business initiatives.

Responsibilities

• Resolve day-to-day problems and execute deliverables within the business unit.
• Apply knowledge of end-to-end processes and ensure adherence to bank and regulatory policies and procedures when making decisions that affect operations and product lines.
• Manage team workload and provide oversight and direction to the team.
• Evaluate efficiencies, identify process improvement and growth opportunities, and implement process improvements.
• Maintain internal, operational, and financial controls and work within the business unit’s risk appetite.
• Understand end-to-end process flows, including upstream and downstream impacts, process controls, and risk considerations related to performance data management.
• Serve as a subject matter expert and support knowledge transfer through training, coaching, and guidance of peers to promote consistent execution, quality standards, and process adherence.
• Identify, analyze, and resolve complex problems, handle exception requests, and refer more complex problems to a senior manager.

Benefits

• Access to paid time off.
• Eligible to participate in an annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business and/or group performance, and overall company success.
• Benefits eligible; the posting describes industry-leading benefits and resources and support for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed