Operations Team Lead

Guitar Center•Brownsburg, IN

About The Position

The Operations Team Lead contributes to company growth and profitability by assisting the supervisor in directing day-to-day functional operations. The role trains and directs department employees and temporary associates to help meet facility objectives, including deadlines and quality standards, value-added service, inventory integrity, WMS (PkMS) compliance, process improvement, workplace safety, open communication, and a healthy work environment. The Team Lead provides direction and training to the work team, supports production and store-service goals, monitors safety and housekeeping, and keeps the supervisor informed about production rates, training needs, performance and personnel issues, and improvement suggestions. The position also performs production work, operates powered equipment as needed, and records product movement and task completion in PkMS.

Requirements

Working knowledge of PkMS or a related Warehouse Management System.
Ability to complete work assignments and projects in a timely and efficient manner with minimal follow-up.
Strong written and verbal communication skills.
Ability to effectively give and receive instructions.
Proven reliability and a strong attendance record.
Strong problem-solving skills and ability to train and direct others in completing assigned tasks.
Positive attitude, support for company goals, integrity, and ability to lead by example.
Ability to work as part of a team and encourage others to achieve department goals.
Must be Guitar Center certified to operate powered equipment, or willing and able to complete the certification process if selected.
Ability to lift up to 50 lbs. regularly.
Ability to stand for long periods and work in hot conditions during summer months.
Demonstrated focus on safety, quality, and inventory management.

Responsibilities

Assist the supervisor in directing day-to-day functional operations.
Train and direct department employees and temporary associates.
Help the work team meet production rates, quality standards, deadlines, and store-service goals.
Monitor safety-policy compliance, housekeeping, and safe work behaviors.
Keep the supervisor informed of production rates, training needs, performance issues, improvement suggestions, and personnel issues.
Perform production functions within the assigned work group at the established rate.
Operate powered equipment to move and ship product as needed.
Maintain records of product movement and task completion using the PkMS system.
Support process improvements, inventory integrity, WMS compliance, and a safe, healthy work environment.
Complete other tasks as assigned by a supervisor or manager.