Senior Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Plainfield, NJ

12d

About The Position

The Senior Operations Supervisor provides operational leadership to individual contributors and hourly workforce to ensure daily tasks and activities are completed in line with company service and cost objectives. These activities include driver deliveries, trailer loading and unloading, cross-docking, and customer service. The supervisor directly oversees most processes, including workforce and equipment scheduling, and may make corrective-action and disciplinary decisions up to the written-warning level. The role participates in hiring and customer meetings as needed, reviews truck runs based on account locations, volume, costs, customer requirements, and private fleet utilization, and reviews daily orders for additional private fleet opportunities. Senior Operations Supervisors are bonus eligible based on their performance and location performance. The work schedule is Monday through Friday, 10:00 a.m. to 7:00 p.m. Flexibility is required during peak season, holidays, short-staffing, and other business needs. The role requires regular, predictable, full attendance, and willingness to travel as necessary and work at the required schedule and location. The position oversees people, logistics operations, financial controls, safety, customer experience, and fleet or warehouse assets. Physical and mental requirements include reading, communicating, remembering and analyzing information, and understanding instructions or guidelines. Work may involve standing, walking, sitting, frequent hand use and reaching, and occasionally lifting or moving up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

2–4 years of related functional experience.
High school diploma or equivalent required.
Strong written and oral communication skills.
Strong organizational skills.
Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary and work the required schedule and at the specific required location.
Must complete the Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and in writing, remember and analyze information, and remember and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; and occasionally lift or move up to 25 pounds.
Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Provide operational leadership to individual contributors and hourly employees, ensuring daily work meets company service and cost objectives.
Supervise driver deliveries, trailer loading and unloading, cross-docking, and customer service operations.
Schedule workforce and equipment and oversee operational processes directly.
Make corrective-action and disciplinary decisions up to the written-warning level.
Participate in interviewing hourly associates and provide hiring recommendations; participate in customer meetings as needed.
Review truck runs using account locations, volume, costs, customer requirements, and private fleet utilization; review daily orders for additional private fleet opportunities.
Communicate specific, measurable performance standards and monitor attendance, productivity, and other performance indicators; provide counseling or recognition as appropriate.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Evaluate and recommend changes to work methods to improve dispatch and warehouse productivity.
Assist with new associate training and provide relief coverage for operational duties when associates are absent or taking time off.
Maintain working knowledge of site operating systems to support operational compliance and resolve exceptions; complete records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including inventory accuracy and control, returns, and damages.
Manage associate working hours and activities to minimize overtime and meet or exceed productivity targets while understanding the impact of decisions on profitability.
Align daily management and associate activities with the location safety strategy; provide communication, training, feedback, and direction for safe performance.
Ensure compliance with applicable regulatory requirements and company policies and procedures.
Understand location-specific customer goals and objectives, communicate the company's commitment to helping customers meet them, and identify opportunities for continuous improvement.
Plan work assignments for effective use of fleet and warehouse equipment and ensure hourly associates understand safe and efficient equipment operation.
Complete other projects and tasks as assigned by the supervisor.