Senior Operations Supervisor-Transportation-Overnight(Supply Chain/Logistics)

Penske•Hanover, MD

About The Position

The Senior Operations Supervisor provides operational leadership to individual contributors and hourly employees, ensuring daily activities—including driver deliveries, trailer loading and unloading, cross-docking, dispatch, and customer service—meet company service and cost objectives. The supervisor directly oversees processes such as workforce and equipment scheduling, makes corrective-action and disciplinary decisions up to the written-warning level, participates in hiring, and attends customer meetings as needed. The role reviews truck runs and daily orders to assess account locations, volume, costs, customer requirements, and opportunities to use the private fleet. This overnight position is scheduled from 9:00 p.m. to 7:00 a.m., Sunday through Thursday, with every other Friday required. Friday hours vary depending on business needs. The supervisor leads people and logistics operations, supports financial and safety compliance, contributes to customer experience and continuous improvement, and ensures effective use of fleet and warehouse assets. The role is bonus eligible based on individual and location performance.

Requirements

Two to four years of related functional experience.
High school diploma or equivalent required.
Strong written and oral communication skills.
Strong organizational skills.
Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary and work the required schedule at the specified location.
Completion of the Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to meet the role’s physical and mental demands, with reasonable accommodations as applicable.

Nice To Haves

Bachelor’s degree preferred.
Leadership background and demonstrated leadership skills.
Goal-oriented and detail-oriented.

Responsibilities

Communicate specific, measurable performance standards to associates.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance indicators; provide counseling or recognition as appropriate.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedural control.
Evaluate and recommend work-method changes to improve dispatch and warehouse productivity.
Assist with training new associates and provide relief coverage for operational duties when associates are absent or using time off.
Maintain working knowledge of site operating systems to support compliance and resolve exceptions correctly.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including inventory accuracy and control, returns, and damages.
Manage associates’ working hours and activities to limit overtime and meet or exceed productivity targets.
Ensure daily management and associate activities align with the location safety strategy.
Provide communication, training, feedback, and direction to support safe work performance.
Ensure compliance with applicable regulatory requirements and company policies and procedures.
Understand location-specific customer goals and help customers meet their objectives.
Identify areas that could benefit from continuous-improvement efforts.
Plan work assignments to use fleet and warehouse equipment effectively.
Ensure hourly associates understand safe and efficient equipment operation.
Review truck runs and daily orders for account-location, volume, cost, customer-requirement, and private-fleet considerations.
Perform other projects and tasks as assigned by the supervisor.