Senior Operations Supervisor - Transportation (Supply Chain/Logistics)

Penske•Plainfield, IN

18d

About The Position

Provide operational leadership to individual contributors and the hourly workforce to ensure daily activities—including driver deliveries, trailer loading and unloading, cross-docking, and customer service—are performed in line with company service and cost objectives. Directly supervise most processes, including workforce and equipment scheduling. Make corrective-action and disciplinary decisions up to the written-warning level, participate in hiring, and attend customer meetings as needed. Review truck runs and daily orders for private-fleet opportunities based on account locations, volume, costs, customer requirements, and fleet utilization. The position is bonus eligible based on individual and location performance. The schedule is Monday through Friday, 10:00 a.m. to 7:00 p.m. Flexibility is required during peak season, holidays, staffing shortages, and as business needs arise. The role oversees people, logistics operations, financial controls, safety, customer experience, and fleet and warehouse assets. Other projects and tasks may be assigned by the supervisor.

Requirements

2–4 years of related functional experience.
High school diploma or equivalent.
Strong written and oral communication skills.
Strong organizational skills.
Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
Regular, predictable, full attendance is an essential job function.
Willingness to travel as necessary and work the required schedule at the required location.
Completion of a Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 pounds (12 kg).
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Communicate specific, measurable performance standards to associates.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance measures; provide counseling or recognition as appropriate.
Supervise logistics operations, including customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Evaluate and recommend work-method changes to improve dispatch and warehouse productivity.
Assist with training new associates and provide operational coverage when associates are absent or using time off.
Maintain working knowledge of site operating systems to support compliance and resolve exceptions correctly.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including inventory accuracy and control, returns, and damages.
Manage associate working hours and activities to minimize overtime and meet or exceed productivity targets.
Ensure day-to-day management and associate activities align with the location safety strategy.
Provide associates with communication, training, feedback, and direction to support safe performance.
Ensure compliance with applicable regulations and company policies and procedures.
Understand location-specific customer goals and objectives and reinforce the company's commitment to helping customers meet them.
Identify areas that could benefit from continuous improvement.
Plan work assignments to use fleet and warehouse equipment effectively.
Ensure hourly associates understand safe and efficient equipment operation.
Review truck runs and daily orders for private-fleet opportunities using account location, volume, costs, customer requirements, and fleet utilization.
Complete other projects and tasks assigned by the supervisor.