Senior Operations Supervisor - Night Shift Differential (Supply Chain/Logistics)

Penske•Center Valley, PA

44d

About The Position

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities, including driver deliveries, trailer loading and unloading, cross-docking, and customer service operations consistent with company service and cost objectives. The supervisor directly oversees most processes, including workforce and equipment scheduling, and makes corrective-action and disciplinary decisions up to the written-warning level. The role participates in hiring and customer meetings as needed; reviews truck runs based on account locations, volume, costs, customer requirements, and private-fleet utilization; and reviews daily orders for additional private-fleet opportunities. The supervisor supports logistics operations and customer objectives while managing associate performance, productivity, attendance, safety, financial controls, equipment use, and continuous-improvement opportunities. The position works Sunday through Thursday, typically 8:00 p.m. to 6:00 a.m.; hours may vary depending on business needs. The role is bonus-eligible based on individual and location performance.

Requirements

Two to four years of related functional experience.
High school diploma or equivalent required.
Strong written and oral communication skills.
Strong organizational skills.
Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
Regular, predictable, full attendance is an essential job function.
Willingness to travel as necessary and work the required schedule at the specified location.
Must complete the Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 pounds (12 kg).
Vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor's degree preferred.
Transportation management background.
Demonstrated leadership skills.
Goal-oriented and detail-oriented approach.
Experience supporting operations supervisors and Class A drivers.

Responsibilities

Communicate specific, measurable performance standards to associates.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance indicators; provide counseling or recognition as appropriate.
Supervise customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Evaluate and recommend changes to work methods to improve dispatch and warehouse productivity.
Assist with training new associates and provide relief coverage for operational duties when associates are absent or using time off.
Maintain working knowledge of site operating systems to support compliance and resolve exceptions correctly.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including inventory accuracy and control, returns, and damages.
Manage associate hours and activities to control overtime and meet or exceed productivity targets.
Ensure daily management and associate activities align with the location safety strategy.
Provide associates with communication, training, feedback, and direction to support safe performance.
Ensure compliance with applicable regulatory requirements and company policies and procedures.
Understand location-specific customer goals and objectives and communicate the company's commitment to helping customers achieve them.
Identify areas that may benefit from continuous-improvement efforts.
Plan work assignments to use fleet and warehouse equipment effectively.
Work with hourly associates to ensure they understand safe and efficient equipment operation.
Review truck runs and daily orders for routing and private-fleet opportunities based on account locations, volume, costs, customer requirements, and fleet utilization.
Perform other projects and tasks as assigned by the supervisor.