Senior Operations Supervisor (Supply Chain/Logistics)

Penske•Baltimore, MD

1d•$61,900 - $83,400

About The Position

Provide operational leadership to individual contributors and hourly workforce to ensure execution of daily activities, including driver deliveries, trailer loading and unloading, cross docking, and customer service operations, consistent with company service and cost objectives. The role directly supervises most processes, including workforce and equipment scheduling, and makes corrective-action and disciplinary decisions up to the written-warning level. The supervisor participates in hiring and customer meetings as needed, reviews truck runs based on account locations, volume, costs, customer requirements, and private-fleet utilization, and reviews daily orders for additional private-fleet opportunities. The position oversees people, logistics operations, financial controls, safety, customer experience, and fleet and warehouse assets. The work schedule is Monday through Friday, 4:00 PM to 12:30 AM, with flexibility required during peak season, holidays, staffing shortages, and as business needs require. The salary range is $61,900 to $83,400, and the role is bonus-eligible based on individual and location performance.

Requirements

2–4 years of related functional experience.
High school diploma or equivalent.
Strong written and oral communication skills.
Strong organizational skills.
Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
Regular, predictable, full attendance.
Willingness to travel as necessary and work the required schedule at the specified location.
Completion of the Penske employment application and submission to a background investigation, including employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 lb (12 kg).
Required vision abilities include close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Communicate specific, measurable performance standards to associates.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance measures; provide counseling or recognition as needed.
Supervise logistics operations, including customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Evaluate and recommend changes to work methods to improve dispatch and warehouse productivity.
Assist with training new associates.
Provide relief coverage for operational duties when associates are absent or using time off.
Maintain working knowledge of site operating systems to support operational compliance and resolve exceptions.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including inventory accuracy and control, returns, and damages.
Consider the effect of decisions on profitability; manage associate hours and activities to minimize overtime and meet or exceed productivity targets.
Align day-to-day management and associate activities with the location safety strategy.
Provide safety communication, training, feedback, and direction to associates.
Ensure compliance with applicable regulatory requirements and company policies and procedures.
Understand location-specific customer goals and objectives and demonstrate commitment to helping customers meet them.
Identify areas that may benefit from continuous-improvement efforts.
Plan work assignments to use fleet and warehouse equipment effectively.
Work with hourly associates to promote safe and efficient equipment operation.
Complete other projects and tasks as assigned by the supervisor.
Review truck runs and daily orders for routing and additional private-fleet opportunities based on account locations, volume, costs, customer requirements, and fleet utilization.
Participate in hiring and customer meetings as needed and make corrective-action and disciplinary decisions up to written warnings.