Senior Operations Supervisor - Warehouse (Supply Chain/Logistics)

Penske • Joliet, IL

18d • $61,900 - $83,400

About The Position

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities—including driver deliveries, trailer loading and unloading, cross docking, and customer service operations—in a manner consistent with company services and cost objectives. The supervisor directly oversees most processes, including workforce and equipment scheduling, and makes corrective action and disciplinary decisions up to the written-warning level. The role participates in hiring and customer meetings as needed. It also reviews truck runs according to account locations, volume, costs, customer requirements, and private fleet utilization, and reviews daily orders for additional private fleet opportunities.

The role supervises logistics operations and associates, supports productivity and service objectives, ensures compliance with financial and safety policies, and promotes effective use of fleet and warehouse equipment. The schedule is Monday through Friday, 12:00 p.m. to 9:00 p.m., with flexibility required during peak season, holidays, short-staffed periods, and according to business needs. The stated salary range is $61,900 to $83,400, with eligibility for a bonus based on individual and location performance.

Requirements

• 2–4 years of related functional experience.
• High school diploma or equivalent required.
• Strong written and oral communication skills.
• Strong organizational skills.
• Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary and work the required schedule and at the specified location.
• Completion of the Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening are required.
• Ability to meet the role's physical and mental demands, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Provide operational leadership to individual contributors and hourly employees to ensure daily operational tasks and customer service activities are completed consistently with company service and cost objectives.
• Directly supervise operational processes, including workforce and equipment scheduling.
• Make corrective-action and disciplinary decisions up to the written-warning level.
• Participate in the hiring process and attend customer meetings as necessary.
• Review truck runs based on account locations, volume, costs, customer requirements, and private fleet utilization; review daily orders for additional private fleet opportunities.
• Communicate specific, measurable performance standards; interview hourly associates and recommend hires; monitor attendance, productivity, and other performance markers; and provide counseling or recognition as needed.
• Supervise logistics operations, including customer service, freight loading and unloading, dispatch, documentation, and procedure control.
• Evaluate and recommend changes to preferred work methods to improve dispatch and warehouse productivity.
• Assist with training new associates and provide operational relief coverage when associates are absent or taking time off.
• Maintain working knowledge of site operating systems to ensure operational compliance and resolve exceptions correctly.
• Complete required records and reports accurately and on time.
• Ensure compliance with financial policies and procedures, including inventory accuracy and control, returns, and damages.
• Manage associate work hours and activities to control overtime and meet or exceed productivity targets, while understanding the relationship between decisions and profitability.
• Align day-to-day management and associate activities with the location safety strategy; provide communication, training, feedback, and direction to support safe performance.
• Ensure compliance with applicable regulatory requirements and company policies and procedures.
• Understand location-specific customer goals and objectives, communicate the company's commitment to helping customers meet them, and identify opportunities for continuous improvement.
• Plan work assignments to use fleet and warehouse equipment effectively, and ensure hourly associates understand safe and efficient equipment operation.
• Complete other projects and tasks as assigned by the supervisor.

Benefits

• The posting describes an excellent benefits plan for associates and their families; details are available on the Penske benefits website.
• Bonus eligibility based on individual performance and location performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED