Senior Operations Supervisor (Supply Chain/Logistics)

Penske•Indianapolis, IN

24d

About The Position

The Senior Operations Supervisor provides operational leadership to individual contributors and hourly employees, ensuring daily activities—including driver deliveries, trailer loading and unloading, cross-docking, and customer service—meet company service and cost objectives. The supervisor directly oversees most processes, including workforce and equipment scheduling, and may make corrective-action and disciplinary decisions up to the written-warning level. The role participates in hiring and customer meetings as needed. It reviews truck runs and daily orders to identify appropriate private-fleet opportunities based on account locations, volume, costs, customer requirements, and fleet utilization. The schedule is Monday through Friday, 5:30 a.m. to 3:30 p.m., supporting five CDL drivers. The supervisor oversees people, logistics operations, financial controls, safety, customer experience, and fleet and warehouse assets. Responsibilities also include other projects and tasks assigned by the supervisor.

Requirements

2–4 years of related functional experience.
High school diploma or equivalent.
Strong written and oral communication skills.
Strong organizational skills.
Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
Regular, predictable, full attendance.
Willingness to travel as necessary and work the required schedule and at the required location.
Completion of the Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and remember and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; and occasionally lift and/or move up to 25 lb/12 kg.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor’s degree preferred.
Transportation management background.
Strong communicator, goal oriented, detail oriented, and demonstrated leadership skills.

Responsibilities

Provide operational leadership to individual contributors and hourly workforce to ensure daily work meets service and cost objectives.
Supervise daily driver deliveries, trailer loading and unloading, cross-docking, and customer service operations.
Directly supervise operational processes, including workforce and equipment scheduling.
Make corrective-action and disciplinary decisions up to the written-warning level.
Participate in hiring, interview hourly associates, and provide hiring recommendations.
Communicate specific, measurable performance standards; monitor attendance, productivity, and other performance markers; and provide counseling or recognition as needed.
Review truck runs based on account locations, volume, costs, customer requirements, and private-fleet utilization; review daily orders for additional private-fleet opportunities.
Supervise logistics operations, including customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Evaluate and recommend work-method changes to improve dispatch and warehouse productivity.
Assist with training new associates and provide relief coverage for operational duties when associates are absent or on time off.
Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions; complete records and reports accurately and promptly.
Ensure compliance with financial policies and procedures, including inventory accuracy and control, returns, and damages.
Manage associate hours and activities to limit overtime and meet or exceed productivity targets, while understanding the effect of decisions on profitability.
Align day-to-day management and associate activities with the location safety strategy; provide communication, training, feedback, and direction for safe performance; and ensure compliance with applicable regulations and company policies.
Understand location-specific customer goals and objectives, communicate the company's commitment to helping customers meet them, and identify opportunities for continuous improvement.
Plan work assignments for effective use of fleet and warehouse equipment and ensure hourly associates understand safe and efficient equipment operation.
Complete other projects and tasks as assigned by the supervisor.