Senior Operations Supervisor - Warehouse (Supply Chain/Logistics)

Penske•Joliet, IL

18d•$61,900 - $83,400

About The Position

The Senior Operations Supervisor provides operational leadership to individual contributors and the hourly workforce, ensuring daily activities—including driver deliveries, trailer loading and unloading, cross-docking, and customer service—are carried out in line with company service and cost objectives. The supervisor directly oversees most processes, including workforce and equipment scheduling, and makes corrective-action and disciplinary decisions up to the written-warning level. The role participates in hiring and customer meetings as needed, reviews truck runs based on account locations, volume, costs, customer requirements, and private-fleet utilization, and evaluates daily orders for additional private-fleet opportunities. The position oversees people, logistics operations, financial controls, safety, customer experience, and fleet and warehouse assets. It communicates performance expectations, supports associate training and performance, monitors operational compliance and productivity, and helps identify continuous-improvement opportunities. The supervisor also completes required records and reports and takes on other projects assigned by the supervisor.

Requirements

2–4 years of related functional experience.
High school diploma or equivalent required.
Strong written and oral communication and organizational skills.
Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
Regular, predictable, full attendance is an essential job function.
Willingness to travel as necessary, work the required schedule, and work at the required location.
Completion of the Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 pounds (12 kilograms).
Vision abilities including close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Communicate specific, measurable performance standards to associates.
Interview hourly associates and provide hiring recommendations.
Monitor attendance, productivity, and other performance indicators; provide counseling or recognition as appropriate.
Supervise logistics operations, including customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Evaluate and recommend preferred work-method changes to improve dispatch and warehouse productivity.
Assist with training new associates and provide operational relief coverage when associates are absent or on time off.
Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions correctly.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including inventory accuracy and control, returns, and damages.
Manage associate work hours and activities to minimize overtime and meet or exceed productivity targets.
Ensure daily management and associate activities align with the location safety strategy.
Provide associates with communication, training, feedback, and direction to support safe work.
Ensure compliance with applicable regulatory requirements and company policies and procedures.
Understand location-specific customer goals and objectives and reinforce the company's commitment to helping customers meet them.
Identify areas that could benefit from continuous-improvement efforts.
Plan work assignments for effective use of fleet and warehouse equipment.
Help hourly associates understand safe and efficient equipment operation.
Review truck runs based on account location, volume, cost, customer requirements, and private-fleet utilization; review daily orders for additional private-fleet opportunities.
Complete other projects and tasks assigned by the supervisor.