Senior Operations Supervisor (Supply Chain/Logistics)
About The Position
The Senior Operations Supervisor provides operational leadership to individual contributors and hourly employees to ensure daily activities are completed in line with company service and cost objectives. These activities include driver deliveries, trailer loading and unloading, cross-docking, and customer service operations. The supervisor directly oversees many processes, including workforce and equipment scheduling, and makes corrective-action and disciplinary decisions up to the written-warning level. The role participates in hiring and customer meetings as needed and reviews truck runs and daily orders for private-fleet opportunities based on account locations, volume, costs, customer requirements, and fleet utilization. The position supports approximately 80 Class A drivers. The supervisor oversees people, logistics operations, financial controls, safety, customer experience, and fleet and warehouse assets. The role monitors associate performance and attendance, manages dispatch and warehouse procedures, supports training and operational coverage, ensures accurate records and compliance, and manages hours and activities to support productivity and minimize overtime. It also plans work assignments for effective and safe use of fleet and warehouse equipment and identifies opportunities for continuous improvement. The schedule is Monday through Friday, from 3:00–4:00 PM until around midnight. The stated salary range is $62,353.20–$83,400, with bonus eligibility based on individual and location performance. Penske describes its benefits plan as supporting associates and their families; benefit details are available through the company benefits website.
Requirements
- 2–4 years of related functional experience.
- High school diploma or equivalent required.
- Strong written and oral communication skills.
- Strong organizational skills.
- Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
- Regular, predictable, full attendance is an essential function of the job.
- Willingness to travel as necessary, work the required schedule, and work at the specific required location.
- Completion of the Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening are required.
- Ability to meet the physical and mental requirements of the role, with reasonable accommodation as applicable, including occasionally lifting and/or moving up to 25 pounds.
Nice To Haves
- Bachelor’s degree preferred.
- Transportation management background.
- Strong communicator, goal-oriented, detail-oriented, and demonstrated leadership skills.
Responsibilities
- Provide operational leadership to individual contributors and hourly employees to ensure daily work is completed in line with company service and cost objectives.
- Supervise driver deliveries, trailer loading and unloading, cross-docking, and customer service operations.
- Directly supervise operational processes, including workforce and equipment scheduling.
- Make corrective-action and disciplinary decisions up to the written-warning level.
- Participate in the hiring process and customer meetings as needed.
- Review truck runs based on account locations, volume, costs, customer requirements, and private-fleet utilization.
- Review daily orders for additional private-fleet opportunities.
- Communicate specific, measurable performance standards; interview hourly associates and provide hiring recommendations; monitor attendance, productivity, and other performance indicators; and provide counseling or recognition as needed.
- Supervise customer service, freight loading and unloading, dispatch, documentation, and procedure control.
- Evaluate and recommend preferred work-method changes to improve dispatch and warehouse productivity.
- Assist with training new associates and provide operational relief coverage when associates are absent or using time off.
- Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions correctly.
- Complete required records and reports accurately and on time.
- Ensure compliance with financial policies and procedures, including inventory accuracy and control, returns, and damages.
- Manage associate working hours and activities to minimize overtime and meet or exceed productivity targets.
- Ensure daily management and associate activities align with the location safety strategy; provide safety communication, training, feedback, and direction; and ensure regulatory and company-policy compliance.
- Understand location-specific customer goals and objectives, demonstrate commitment to helping customers meet them, and identify opportunities for continuous improvement.
- Plan work assignments for effective use of fleet and warehouse equipment and ensure hourly associates understand safe and efficient equipment operation.
- Complete other projects and tasks as assigned by the supervisor.
Benefits
- Benefits plan for associates and their families.
- Performance-based bonus eligibility based on individual and location performance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
