Senior Operations Supervisor - Warehouse (Supply Chain/Logistics)
About The Position
The Senior Operations Supervisor provides operational leadership to individual contributors and hourly employees to ensure daily activities—including driver deliveries, trailer loading and unloading, cross docking, and customer service—are performed in keeping with company service and cost objectives. The supervisor directly oversees most processes, including workforce and equipment scheduling, and may make corrective-action and disciplinary decisions up to the written-warning level. The role participates in hiring and customer meetings as needed and reviews truck runs and daily orders for routing, customer requirements, costs, volume, location, and opportunities to use the private fleet. The position oversees people, logistics operations, financial controls, safety, customer experience, and fleet and warehouse assets. It includes monitoring associate performance and attendance, training and covering operational duties, maintaining records, ensuring regulatory and company-policy compliance, managing work hours and productivity, and identifying continuous-improvement opportunities. The stated schedule is Monday through Friday, 12:00 p.m. to 9:00 p.m. Flexibility is required during peak season, holidays, staffing shortages, and as business needs require. The salary range is $61,900 to $83,400, with bonus eligibility based on individual and location performance.
Requirements
- High school diploma or equivalent required.
- Two to four years of related functional experience.
- Strong written and oral communication and organizational skills.
- Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
- Regular, predictable, full attendance is an essential function of the job.
- Willingness to travel as necessary and work the required schedule at the specified location.
- Must complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
- Ability to read, communicate verbally and in writing, remember and analyze information, and understand instructions or guidelines.
- Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; and occasionally lift or move up to 25 pounds (12 kg).
- Required vision abilities include close, distance, peripheral, and depth vision and the ability to adjust focus.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Lead individual contributors and hourly employees in daily operational activities, including driver deliveries, trailer loading and unloading, cross docking, and customer service.
- Directly supervise operational processes, including workforce and equipment scheduling.
- Make corrective-action and disciplinary decisions up to the written-warning level.
- Participate in hiring and customer meetings as needed.
- Review truck runs and daily orders for account locations, volume, costs, customer requirements, and private-fleet opportunities.
- Communicate specific, measurable performance standards; interview hourly associates and recommend candidates for hire.
- Monitor attendance, productivity, and other performance indicators, and provide counseling or recognition as appropriate.
- Supervise customer service, freight loading and unloading, dispatch, documentation, and procedural controls.
- Evaluate and recommend work-method changes to improve dispatch and warehouse productivity.
- Assist with training new associates and provide operational relief coverage when associates are absent or using time off.
- Maintain working knowledge of site operating systems to support operational compliance and resolve exceptions.
- Complete required records and reports accurately and on time.
- Ensure compliance with financial policies and procedures, including inventory accuracy and control, returns, and damages.
- Manage associates' working hours and activities to minimize overtime and meet or exceed productivity targets.
- Align daily management and associate activities with the location safety strategy; provide safety communication, training, feedback, and direction.
- Ensure compliance with applicable regulatory requirements and company policies and procedures.
- Understand location-specific customer objectives and demonstrate commitment to helping customers meet them.
- Identify areas that could benefit from continuous-improvement efforts.
- Plan work assignments to make effective use of fleet and warehouse equipment.
- Ensure hourly associates understand the safe and efficient operation of equipment.
- Complete other projects and tasks as assigned by the supervisor.
Benefits
- Bonus eligibility based on individual and location performance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
