Senior Operations Manager - Supply Chain - East Coast Fulfillment Center

Nordstrom•Elizabethtown, PA

4d•$80,500 - $135,500

About The Position

The Senior Operations Manager is an experienced leader responsible for advancing business strategy through day-to-day operational efficiency, cost reduction, key programs, and the general management of processes, policies, and procedures. The role guides and influences the development of managers and supports the selection, retention, and engagement of managers and employees. It also contributes to succession planning across the network and requires both focus and flexibility. This role supports B Shift Operations, Tuesday through Friday from 4 p.m. to 2 a.m. The manager leads approximately seven managers and their teams across multiple shifts and departments, while partnering with on-site and virtual operational support teams to test, pilot, and implement solutions for the fulfillment center.

Requirements

At least 6 years of warehouse experience in a managerial role.
Well-developed time-management skills and the ability to prioritize.
Demonstrated ability to develop leaders and grow leadership competencies in direct reports.
Strong knowledge of warehousing key performance indicators (KPIs).
Demonstrated excellence in managing projects, programs, and initiatives within a building.
Ability to analyze data and determine actions based on improvement opportunities.
Excellent verbal and written communication skills.

Responsibilities

Support business strategy and drive results for overall safety, quality, and performance while improving efficiency and scale.
Lead, develop, and grow the performance of approximately seven managers and their supporting teams across multiple shifts and departments.
Recruit, select, onboard, and train leaders.
Use sound judgment in decision-making and take ownership of the impact of decisions.
Promote equity across the network and within the organization.
Meet warehouse financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.
Drive KPI metrics, 4DX, and facility performance scorecards.
Partner with on-site and virtual operational support teams and partners to test, pilot, and implement solutions for the building.