Senior Operations Manager - Supply Chain - East Coast Fulfillment Center

Nordstrom • Elizabethtown, PA

3d

About The Position

The Senior Operations Manager is an experienced leader responsible for supporting business strategy and day-to-day operational efficiency, cost reduction, key programs, and the management of processes, policies, and procedures. The role guides and influences managers’ development and supports the selection, retention, and engagement of managers and employees. It also contributes to succession planning across the network and requires both focus and flexibility.

This position supports B Shift Operations, Tuesday through Friday from 4 p.m. to 2 a.m. It leads a team of approximately seven managers and their supporting teams across multiple shifts and departments, and partners with on-site and virtual operational support teams to test, pilot, and implement solutions for the building.

Requirements

• At least 6 years of warehouse experience in a managerial role.
• Well-developed time-management skills and the ability to prioritize.
• Demonstrated ability to develop leaders and grow leadership competencies in direct reports.
• Strong knowledge of warehousing key performance indicators (KPIs).
• Demonstrated excellence in managing projects, programs, and initiatives within a building.
• Ability to analyze data and determine actions based on improvement opportunities.
• Excellent verbal and written communication skills.

Responsibilities

• Support business strategy and drive results for overall safety, quality, and performance while improving efficiency and scale.
• Lead, develop, and grow the performance of approximately seven managers and their supporting teams across multiple shifts and departments.
• Recruit, select, onboard, and train leaders.
• Use sound judgment when making decisions and take ownership of their impact.
• Promote equity across the network and within the organization.
• Meet warehouse financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.
• Drive KPI metrics, 4DX, and facility performance scorecards.
• Partner with on-site and virtual operational support teams and partners to test, pilot, and implement solutions for the building.

Benefits

• Medical, vision, and dental coverage options.
• Retirement benefits, including a 401(k).
• Paid time away and PTO accruals.
• Life and disability insurance options.
• Merchandise discount.
• Employee Assistance Program (EAP) resources.
• Holidays.
• May be eligible for performance-based incentives or bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed