Supply Chain Fulfillment Manager

Lowe's Home Centers • Mooresville, NC

6d • Onsite

About The Position

The Supply Chain Fulfillment Manager leads a team responsible for optimizing product flow across omni-channel fulfillment networks. The role drives operational performance through data-driven decision-making, process improvement, and cross-functional collaboration. The manager develops and executes fulfillment strategies to enhance service performance, reduce costs, and improve efficiency while aligning with enterprise goals and customer expectations. As both a strategic leader and operational expert, this position advances supply chain agility and service reliability. The position is based at Lowe’s headquarters in Mooresville, North Carolina, where the corporate office supports collaboration and offers amenities including walking areas, food and coffee, fitness facilities, and check-ups.

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations, Engineering, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.
• 7+ years of progressive experience in supply chain, fulfillment, logistics, or operations management.
• 5–7 years of demonstrated ability to manage cross-functional projects from design through implementation with clear timelines and measurable outcomes.
• 5–7 years of strong proficiency in data analysis, performance reporting, and analytics tools such as Excel, Power BI, or Tableau.
• 3–5 years of experience leading teams or managing direct reports, with demonstrated ability to coach and develop talent.
• 3–5 years of proven success driving process improvement, Lean/Six Sigma, or continuous improvement initiatives within a fulfillment or operations environment.
• 3–5 years of experience collaborating with Distribution, Transportation, Technology, and Store Operations teams to deliver integrated supply chain solutions.
• 1–2 years of knowledge of fulfillment or logistics systems and technologies, such as WMS, TMS, OMS, or other order management tools.
• Strong communication and presentation skills, with the ability to influence stakeholders across multiple levels.
• Ability to interpret operational data, identify trends, and translate insights into actionable business strategies.

Nice To Haves

• Experience in the retail or home improvement industry.
• Familiarity with service provider management or field-based fulfillment operations.
• Certification or training in Lean, Six Sigma, or Project Management (PMP).
• Experience with automation, warehouse technologies, or fulfillment system integration.

Responsibilities

• Lead the design, implementation, and optimization of fulfillment processes, tools, and workflows to improve service performance and cost efficiency.
• Manage, coach, and develop a high-performing team of analysts and consultants.
• Partner with Distribution, Transportation, Merchandising, Technology, and Store Operations to align fulfillment initiatives with business priorities.
• Analyze operational data and performance metrics to identify improvement opportunities, measure ROI, and support strategic decisions.
• Oversee fulfillment KPIs to identify risks, trends, and improvement areas across channels and regions.
• Communicate operational updates, business insights, and recommendations to senior leadership and key stakeholders.
• Support vendor selection and management activities to enhance fulfillment capabilities and scalability.
• Champion technology adoption, automation, and process simplification to improve associate productivity and customer experience.
• Engage with field and distribution teams to ensure consistent execution, operational alignment, and issue resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager