[SUPPLY CHAIN] Supply Chain Operations Manager

TCL North America•El Paso, TX

2h•$80,000 - $120,000•Onsite

About The Position

TCL is seeking a hands-on Supply Chain Operations Manager to lead day-to-day execution and performance across its El Paso/Juárez supply chain network. The role oversees cross-border inventory flow, warehouse operations, transportation, and customer order fulfillment, serving as the operational link among 3PL warehouse partners, transportation providers, Demand Planning, Order Management, Import Logistics, and other internal teams. The manager identifies operational risks, resolves issues, holds external partners accountable to service expectations, and improves cost, service, productivity, and overall supply chain performance. The position is based on-site in El Paso, Texas, with regular coordination across the El Paso/Juárez operation. Occasional travel may be required to support warehouse operations, carrier meetings, supplier or customer requirements, and internal planning sessions. The work takes place in typical office and warehouse environments and involves extended computer-based analytical and operational work, with occasional time in warehouse, loading, receiving, and distribution areas. Candidates must be legally authorized to work in the United States at the time of hire. TCL North America does not currently sponsor employment visas for this position. TCL states that it provides equal employment opportunities and reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs and practices.

Requirements

Bachelor's degree in Supply Chain, Logistics, Business, Operations, or a related field.
At least 5 years of experience in supply chain, logistics, transportation, distribution, or warehouse operations.
Strong experience managing or overseeing 3PL warehouse operations.
Strong understanding of inventory management, order fulfillment, transportation, warehouse operations, and distribution.
Strong analytical, problem-solving, and Excel skills.
Experience working with ERP, WMS, EDI, transportation management, and related supply chain systems.
Strong vendor-management and partner-accountability skills.
Strong communication and stakeholder-management skills.
Ability to manage multiple priorities and operational issues in a fast-paced, cross-functional environment.
Strong ownership mindset and proactive approach to identifying and resolving issues.
English/Spanish bilingual capability is stated as required/preferred.
Must be legally authorized to work in the United States at the time of hire; employment visa sponsorship is not currently available for this position.

Nice To Haves

Experience with U.S./Mexico cross-border logistics and supply chain operations.
Experience supporting high-volume retail, distribution, or channel-driven business models.
Experience supporting major U.S. retailers or high-volume distribution environments.
Experience managing cross-border operations between the United States and Mexico.
Experience with consumer electronics or other high-volume, fast-moving product categories.
Advanced Excel skills, including data analysis, reporting, and operational modeling.
Experience with SAP, Oracle, or other enterprise ERP platforms.
Experience with CTPAT/Trade compliance.
Experience with WMS, EDI, ASN, BOL, and retailer-specific operational workflows.
Experience with transportation management systems and carrier performance management.
Experience leading process improvement, automation, or supply chain digitalization initiatives.
Experience managing 3PL relationships and contract logistics providers.
Strong understanding of retail compliance and customer-specific fulfillment requirements.
Experience working in a global or cross-border organization, particularly supporting HQ teams based in Asia.
Mandarin Chinese language proficiency.

Responsibilities

Lead daily supply chain and warehouse execution across the El Paso/Juárez operation.
Oversee 3PL warehouse performance, including receiving, inventory accuracy, order fulfillment, shipping, and operational exceptions.
Monitor open orders, inventory availability, shortages, inbound supply, warehouse capacity, appointments, and shipment status.
Ensure customer orders are scheduled, fulfilled, and shipped within required delivery windows.
Coordinate inbound inventory from Juárez with warehouse capacity, customer demand, and outbound shipment requirements.
Establish operating routines with 3PL partners to support consistent execution and service performance.
Monitor transportation activity, including carrier performance, missed pickups, appointment issues, shipment delays, and other exceptions.
Partner with Import Logistics and transportation providers to ensure timely movement of inventory across the U.S./Mexico border.
Identify and resolve cross-border operational issues that may affect inventory availability or customer commitments.
Coordinate with internal and external partners to manage supply chain disruptions and at-risk shipments proactively.
Partner with Demand Planning and Order Management to identify inventory shortages, supply constraints, and customer orders at risk.
Monitor inventory availability and movement to align with customer demand and fulfillment requirements.
Investigate and resolve inventory discrepancies, receiving issues, ASN/EDI errors, BOL discrepancies, and warehouse-system exceptions.
Maintain visibility into inventory and order status and proactively escalate risks.
Drive corrective actions to improve inventory accuracy, order fulfillment, and customer service levels.
Track and report operational KPIs, including shipments, appointments, shortages, inventory accuracy, warehouse performance, carrier performance, and service levels.
Analyze operational trends and identify drivers of service, cost, and productivity performance.
Provide leadership and cross-functional stakeholders with regular updates on operational risks, exceptions, and corrective actions.
Conduct root-cause analysis and implement corrective actions for recurring warehouse, inventory, transportation, and service issues.
Hold 3PLs, carriers, and other external partners accountable for agreed-upon performance expectations.
Identify and implement opportunities to improve supply chain cost, service, productivity, and operational efficiency.
Establish standardized processes and operating routines across warehouse, transportation, and cross-border activities.
Drive continuous improvement initiatives across the El Paso/Juárez supply chain network.
Support process and system improvements, including ERP, WMS, EDI, and other supply chain technology initiatives.
Develop working relationships with 3PLs, carriers, and internal cross-functional teams to improve supply chain execution.