Supply Chain Fulfillment Manager

Lowe's Companies, Inc. • Mooresville, NC

7d • Onsite

About The Position

The Supply Chain Fulfillment Manager leads a team responsible for optimizing product flow across omni-channel fulfillment networks. The role drives operational performance through data-driven decision-making, process improvement, and cross-functional collaboration. The manager develops and executes fulfillment strategies to enhance service performance, reduce costs, and improve efficiency while aligning with enterprise goals and customer expectations. Acting as both a strategic leader and operational expert, this position advances supply chain agility and service reliability.

The position is based at Lowe’s headquarters in Mooresville, North Carolina, in a corporate office described as a collaborative space with amenities including walking areas, food and coffee, a workout facility, and check-ups.

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations, Engineering, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.
• 7+ years of progressive experience in supply chain, fulfillment, logistics, or operations management.
• 5–7 years of demonstrated ability to manage cross-functional projects from design through implementation with clear timelines and measurable outcomes.
• 5–7 years of strong proficiency in data analysis, performance reporting, and analytics tools such as Excel, Power BI, or Tableau.
• 3–5 years of experience leading teams or managing direct reports, with demonstrated ability to coach and develop talent.
• 3–5 years of success driving process improvement, Lean/Six Sigma, or continuous improvement initiatives in a fulfillment or operations environment.
• 3–5 years of experience collaborating with Distribution, Transportation, Technology, and Store Operations teams to deliver integrated supply chain solutions.
• 1–2 years of knowledge of fulfillment or logistics systems and technologies, such as WMS, TMS, OMS, or other order management tools.
• Strong communication and presentation skills, with the ability to influence stakeholders at multiple levels.
• Ability to interpret operational data, identify trends, and translate insights into actionable business strategies.

Nice To Haves

• Experience in the retail or home improvement industry.
• Familiarity with service provider management or field-based fulfillment operations.
• Certification or training in Lean, Six Sigma, or Project Management (PMP).
• Experience with automation, warehouse technologies, or fulfillment system integration.

Responsibilities

• Lead the design, implementation, and optimization of fulfillment processes, tools, and workflows to improve service performance and cost efficiency.
• Manage, coach, and develop a team of analysts and consultants to deliver business results and support professional growth.
• Partner with Distribution, Transportation, Merchandising, Technology, and Store Operations to align fulfillment initiatives with business priorities.
• Analyze operational data and performance metrics to identify improvement opportunities, measure ROI, and support strategic decisions.
• Oversee fulfillment KPIs to identify risks, trends, and improvement areas across channels and regions.
• Communicate operational updates, business insights, and recommendations to senior leadership and key stakeholders.
• Support vendor selection and management activities to enhance fulfillment capabilities and scalability.
• Champion technology adoption, automation, and process simplification to improve associate productivity and customer experience.
• Engage with field and distribution teams to ensure consistent execution, operational alignment, and issue resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager