Operations Manager - Returns (B Shift) - East Coast Fulfillment Center

Nordstrom•Elizabethtown, PA

11d•$59,000 - $98,000

About The Position

The Operations Manager is a seasoned leader who leads and develops teams in support of business strategy, processes, policies, and procedures. This role delivers on the overall customer promise by driving results through coaching, performance management, and monitoring outcomes. The Operations Manager also meets financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions. The position leads a team of about 20 employees and supports safety, quality, and performance at the warehouse. It oversees recruiting, selection, onboarding, and training; drives KPI metrics, 4DX, and facility performance scorecards; and owns process-improvement efforts using problem-solving, project management, and continuous-improvement methodologies. The schedule is B Shift, Tuesday through Friday, 4:00 p.m. to 2:00 a.m. The listed annual pay range is $59,000 to $98,000, with offers dependent on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits include medical, vision, dental, retirement, paid time away, life insurance, disability coverage, merchandise discounts, and EAP resources; eligibility requirements may apply.

Requirements

At least 5 years of warehouse experience in a managerial role.
Proven ability to identify and implement continuous-improvement actions that deliver measurable improvements in cost, service, and quality.
Demonstrated ability to develop others and grow leadership competencies in direct reports.
Strong knowledge of warehousing key performance indicators (KPIs).
Hands-on experience with warehouse management software and databases.
Ability to analyze data and determine actions based on improvement opportunities.
Excellent verbal and written communication skills.

Responsibilities

Support business strategy and drive results for overall safety, quality, and performance.
Lead, develop, and grow the performance of a team of about 20 employees.
Recruit, select, onboard, and train appropriate resources.
Drive warehouse associate results through coaching, counseling, discipline, performance planning and monitoring, and feedback.
Develop professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing networks, and participating in professional societies.
Own process-improvement efforts through problem-solving, project management, and continuous-improvement methodologies.
Meet warehouse financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.
Drive KPI metrics, 4DX, and facility performance scorecards.