Operations Manager - Returns (B Shift) - East Coast Fulfillment Center

Nordstrom • Elizabethtown, PA

9d

About The Position

The Operations Manager is a seasoned leader who leads and develops teams in support of business strategy, processes, policies, and procedures. The role is responsible for delivering on the overall customer promise and driving results through coaching, performance management, and monitoring results. It also meets financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.

The position leads a team of about 20 employees and supports warehouse safety, quality, performance, process improvement, and financial standards. It drives KPI metrics, 4DX, and facility performance scorecards. The scheduled B shift is Tuesday through Friday, 4:00 p.m. to 2:00 a.m.

Requirements

• At least 5 years of warehouse experience in a managerial role.
• Proven ability to identify and implement continuous improvement actions that deliver measurable improvements to cost, service, and quality.
• Demonstrated ability to develop others and grow leadership competencies in direct reports.
• Strong knowledge of warehousing Key Performance Indicators (KPIs).
• Hands-on experience with warehouse management software and databases.
• Ability to analyze data and determine actions based on improvement opportunities.
• Excellent verbal and written communication skills.

Responsibilities

• Support business strategy and drive overall safety, quality, and performance results.
• Lead, develop, and grow the performance of a team of about 20 employees.
• Recruit, select, onboard, and train employees.
• Drive warehouse associate results through coaching, counseling, discipline, performance planning, monitoring, and feedback.
• Maintain professional and technical knowledge through educational workshops, professional publications, networks, and professional societies.
• Own process improvement efforts using problem-solving, project management, and continuous improvement methodologies.
• Meet warehouse financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.
• Drive KPI metrics, 4DX, and facility performance scorecards.

Benefits

• Medical, vision, and dental insurance options.
• Retirement benefits, including 401(k).
• Paid time away and PTO accruals.
• Life insurance and disability insurance options.
• Merchandise discount.
• Employee Assistance Program (EAP) resources.
• Holidays.
• May be eligible for performance-based incentives or bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed