Operations Manager - B Shift - Cedar Rapids Fulfillment Center

Nordstrom•Cedar Rapids, IA

12d•$59,000 - $98,000

About The Position

The Operations Manager is a seasoned leader who leads and develops teams in support of business strategy, processes, policies, and procedures. The role is responsible for delivering on the overall customer promise by driving results through coaching, performance management, and monitoring outcomes. The Operations Manager also meets financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions. The position supports overall safety, quality, and performance; leads and develops a team of about 20 employees; and oversees recruiting, selection, onboarding, and training. It drives warehouse associate results through coaching, counseling, discipline, performance planning, monitoring, and feedback. The role owns process-improvement efforts and drives KPI metrics, 4DX, and facility performance scorecards. Schedule: Tuesday–Friday, 4:00 PM–2:00 AM. Annual pay range: $59,000–$98,000, depending on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

5+ years of warehouse experience in a managerial role.
Proven capability in identifying and implementing continuous-improvement actions that deliver measurable improvements to cost, service, and quality.
Demonstrated ability to develop others and grow leadership competencies in direct reports.
Strong knowledge of warehousing key performance indicators (KPIs).
Hands-on experience with warehouse management software and databases.
Ability to analyze data and determine actions based on improvement opportunities.
Excellent verbal and written communication skills.

Responsibilities

Support business strategy and drive results for overall safety, quality, and performance.
Lead, develop, and grow the performance of a team of about 20 employees.
Recruit, select, onboard, and train the right resources.
Drive warehouse associate results through coaching, counseling, and discipline; plan, monitor, and provide feedback on job performance.
Develop professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing networks, and participating in professional societies.
Own process-improvement efforts through problem-solving, project management, and continuous-improvement methodologies.
Meet warehouse financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.
Drive KPI metrics, 4DX, and facility performance scorecards.